Quality Control Manager

Introduction

Oversee and ensure the highest standards of quality and consistency in all custodial operations at assigned sites. Develop and implement quality control procedures, conduct inspections in TAMS, and train field teams on best practices and performance standards. Collaborate with operations and account management to resolve deficiencies, drive continuous improvement, and monitor compliance with safety, environmental standards. Track and report quality metrics and lead corrective actions to increase efficiency and client satisfaction.

Responsibilities

• Carry out regular site inspections in TAMS to evaluate custodial quality; identify deficiencies and initiate corrective actions.
• Develop, maintain, and audit quality assurance procedures and inspection procedures and inspection checklists; track and report quality metrics and trends.
• Train and coach crew leaders, supervisors, and field staff on best practices, performance standards, and safety/environmental compliance.
• Collaborate with operations and account managers to review client feedback, resolve concerns promptly, and improve customer satisfaction.
• Maintain oversight of services provided by subcontractors for adherence to specifications.
• Participate in onboarding and ongoing training for field staff; conduct performance observations and provide feedback.
• Prepare and maintain required quality documentation and reports; communicate findings and recommendations to leadership.

Qualifications

• Bachelor's degree in a related field, or five years' experience in the quality control/quality assurance field, with three years in a lead role or management position preferred.
• Strong technical and observational skills and attention to detail are necessary.
• Demonstrated proficiency with Microsoft Office software applications.
• Must be able to work days, evenings, and weekends.
• Must have a valid driver's license and be able to pass a "secret" clearance.