Quality Control Manager

About the role

The Quality Control Manager oversees and manages all quality control processes and monitors quality control department operations as well as quality engineering. They analyze, investigate and troubleshoot product and production issues, develop corrective actions, solutions and improvements, while implementing quality standards. They support and partner with continuous improvement engineers to drive process improvement and quality goals.

Responsibilities

• Manage Quality Control Processes: Develop and implement Quality Control procedures and policies to ensure our products and services meet and exceed customer expectations.
• Implement and Grow QC Systems: Lead the development of the Quality Management Systems, focusing on quality objectives and customer satisfaction.
• Provide Performance Insights to Leadership: Conduct in-depth analysis of quality reports/data and audit findings, and deliver strategic recommendations to senior leadership.
• Partner with Stakeholders: Serve as a consultative advisor to the Operations team on Quality Control policies, practices and objectives, as well as plans for improvement. Collaborate with operations, manufacturing engineering and their teams to ensure quality goals are met.
• Communicate Vision and Goals: Present complex data in an engaging and visually attractive format, tailoring the message according to your audience, while supporting the business objectives.
• Lead and Develop a Team: Manage quality control direct and indirect reports, supporting their professional development, fostering growth and accountability, and ensuring team success.
• Maintain Vendor Relationships: Create and maintain relationships with suppliers to ensure they meet our demand, specifications, and other requirements in a timely manner.
• Support Change & Innovation: Cultivate a mindset of flexibility and openness, embracing and leading change, new ideas, collaboration, continuous improvement and adaptability.

Requirements

• Education: Bachelors Degree in Quality, Business, Manufacturing, Engineering, and/or related field, or equivalent experience.
• Experience: 5+ years of experience in Quality Control, Manufacturing, Process Management/Engineering.
• Leadership & Innovation: Demonstrated success leading a team as a Manager or Supervisor. Displays a history of game-changing strategies and transformation initiatives.
• Systems & Tools expertise: Advanced skills in Excel and strong Word, PowerPoint and Outlook experience. ERP & QMS Software experience a plus.
• Technical Proficiency: Strong knowledge of QC control methodologies, inspection techniques, manufacturing processes and product development.
• Communication & Collaboration: Great interpersonal skills, strong communication and problem-solving skills. Well developed influencing, presentation and negotiating skills.
• Analytical & Organizational Strength: Excellent analytical thinking, detail-oriented, and time management skills, with the ability to manage multiple priorities.
• Methodologies or Lean Principles: Lean Six-Sigma, Kaizen, and/or Lean Manufacturing, Continuous Improvement training or experience.
• Preferred skills: Certifications in CQE, CMQ/OE and/or Lean Six Sigma Certification. ERP and QMS Software experience.

Qualifications

• Education: Bachelors Degree in Quality, Business, Manufacturing, Engineering, and/or related field, or equivalent experience.
• Experience: 5+ years of experience in Quality Control, Manufacturing, Process Management/Engineering.
• Leadership & Innovation: Demonstrated success leading a team as a Manager or Supervisor. Displays a history of game-changing strategies and transformation initiatives.
• Systems & Tools expertise: Advanced skills in Excel and strong Word, PowerPoint and Outlook experience. ERP & QMS Software experience a plus.
• Technical Proficiency: Strong knowledge of QC control methodologies, inspection techniques, manufacturing processes and product development.
• Communication & Collaboration: Great interpersonal skills, strong communication and problem-solving skills. Well developed influencing, presentation and negotiating skills.
• Analytical & Organizational Strength: Excellent analytical thinking, detail-oriented, and time management skills, with the ability to manage multiple priorities.
• Methodologies or Lean Principles: Lean Six-Sigma, Kaizen, and/or Lean Manufacturing, Continuous Improvement training or experience.
• Preferred skills: Certifications in CQE, CMQ/OE and/or Lean Six Sigma Certification. ERP and QMS Software experience.

Skills

• Quality Control Expertise
• Process Management
• Team Leadership
• Continuous Improvement
• Vendor Management
• Change Management

Benefits

• Competitive Healthcare (health, dental, vision)
• Voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
• Tuition Reimbursement after 6 months of service.

Pay

Compensation is commensurate with experience.

Schedule

This is a 100% On-Site position with a 1st Shift schedule.

Company Overview

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.

Americans with Disabilities Act (ADA)

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

California Privacy Policy

For more information, please visit California Privacy Policy.