Quality Control Manager

Key Responsibilities

• Lead monthly safety trainings, management review meetings, and PPE compliance in partnership with the EHS Manager and General Manager.
• Maintain full compliance with ISO 9001:2015, AS9100, and ISO 13485 across all plant processes and workflows.
• Create, document, and update work instructions, training materials, travelers, process flows, days-to-ship metrics, proving orders, first-time yield, surveys, charts, and diagrams in alignment with certification requirements.
• Document testing procedures, methodologies, criteria, and training content.

Product Testing & Certification

• Perform testing on all outgoing product to ensure compliance with automotive, military, aerospace, medical device, and commercial/industrial specifications.
• Review and approve test reports, inspection reports, FAIRs, and verify all results meet specification prior to shipment.
• Conduct capability studies and prepare PPAP documentation.
• Manage retained samples for all shipped jobs.

Laboratory & Team Management

• Manage full-time lab attendants, including scheduling, overtime, performance, training, and daily direction.
• Lead internal sorting teams and ensure corrective actions are completed prior to shipment.
• Maintain inventory of test nuts, quality stamps, mating parts, calibration tools, and related quality equipment.
• Directly supervise and develop a team of Quality Technicians.
• Provide training, coaching, and performance management to ensure team effectiveness and compliance with quality standards.
• Plan, assign, and monitor work activities to meet operational and quality objectives.
• Conduct performance evaluations and support conflict resolution in accordance with company policies.

Quality Documentation & Data Management

• Manage specification database and ensure all specifications are current revision.
• Track cost of quality including sorting, rework, and charges related to quality issues.
• Manage RMA’s, NCR’s, corrective actions, customer complaints, COTO, CAPA, supplier certifications, ASL, and all logs required for certification conformance.
• Prepare quality reports using PowerPoint, Excel, and Word.

Customer & Supplier Quality Support

• Represent the company in all customer-facing quality issues and resolve concerns promptly.
• Issue certificate corrections and communicate test results (including torque reports) to customers.
• Verify incoming material inspections and sign off on work instructions for new orders.

Plant Floor Quality Oversight

• Audit the plant floor daily to ensure jobs run according to work instructions and that operators and production staff complete required documentation.
• Conduct dock audits on outgoing jobs before shipment.
• Report all quality concerns to the General Manager immediately.

Advanced Quality & Technology

• Lead APQP processes for new part launches.
• Create flow charts, PFMEA, FMEA, and various diagrams.
• Gain proficiency in camera inspection systems, validate camera effectiveness, and evaluate new technology to reduce downtime and improve quality.

Environmental & Waste Management

• Lead waste management and hazardous waste disposal activities in coordination with lab attendants and the EHS Manager.