Quality Control Manager

About The Role

Dexter — the premier manufacturer of axles, suspension, brakes, trailer components, and towing products — is seeking a Quality Control Manager to lead quality excellence within our manufacturing operations. Headquartered in Elkhart, Dexter operates manufacturing and distribution facilities across the U.S. and Canada. Our long-standing success is built on superior quality, continuous improvement, and unmatched customer service — and this role is central to protecting and advancing that reputation.

Key Responsibilities

• Planning and directing quality control, quality assurance, and continuous improvement initiatives

• Leading and performing internal Quality Audits to maintain compliance with ISO 9001:2015 and Dexter standards

• Conducting inspections, design reviews, testing, and integration activities to ensure product standards are achieved

• Reviewing vendor quality specifications and evaluating purchased components for acceptance

• Documenting and maintaining all quality records in accordance with company policies

• Owning and leading root cause analysis and corrective action processes

• Developing innovative approaches to resolve recurring or systemic quality challenges

• Communicating key quality metrics, risks, and improvement recommendations to leadership

• Preparing and presenting quality reports and technical updates

• Collaborating closely with Engineering and Production to resolve internal quality concerns

• Driving performance improvement targets and measurable KPIs

• Conducting statistical and data analysis to support decision-making

• Supporting warranty investigations and customer feedback initiatives

• Managing all documentation and reporting requirements within the QMS

Qualifications & Education

• Bachelor’s degree in a related discipline or 5+ years of equivalent experience

• Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or ISO 9001:2015 Internal Auditor Certification preferred

• Strong knowledge of ISO 9001:2015 and/or IATF 16949 Quality Management Systems

• Proven experience leading quality audits and corrective action processes

• Strong statistical analysis and data interpretation skills

• Excellent communication skills with the ability to influence at all levels

• Demonstrated ability to lead cross-functional problem-solving initiatives