Quality Control Manager

Responsibilities

• Lead all quality control operations to ensure finished goods, components, and repaired merchandise consistently meet David Yurman quality standards.
• Develop, implement, and maintain inspection standards, procedures, training materials, and quality tools across internal teams and external manufacturing partners.
• Lead, develop, and coach Quality Control Inspectors, Polishing personnel, Returns Inspection teams, and Quality Data Processor(s).
• Manage staffing, workload prioritization, and resource allocation to support business needs and service level commitments.
• Partner with manufacturing vendors and internal stakeholders to identify, communicate, and resolve quality concerns.
• Analyze supplier quality trends and oversee quality reporting, sampling plans, defect tracking, and vendor scorecard initiatives.
• Manage statistical audits and quality verification programs for components, finished goods, and inventory held within distribution and vault locations.
• Oversee assay testing, gemstone verification, and other product validation programs to ensure compliance with company quality standards.
• Oversee day-to-day operations of the QC Polishing Shop, ensuring work is prioritized appropriately while maintaining productivity and workmanship standards.
• Manage Returns Inspection operations to ensure accurate evaluation, disposition, and processing of returned merchandise.
• Leverage quality data and operational metrics to identify trends, risks, and improvement opportunities.
• Develop and maintain reporting dashboards, KPIs, and quality performance summaries for leadership review.
• Drive process improvement initiatives that enhance product quality, reduce defects, improve throughput, and support scalability.

Qualifications

• Minimum seven years’ experience working in a quality position in a manufacturing or distribution environment.
• Four years’ experience building, training, and managing a team.
• Must be able to communicate effectively with global manufacturing base and various departments within the company.
• Organizational skills required.
• Attention to detail and ability to multi-task.
• Basic Computer skills
• Knowledge of jewelry construction, gemstones, diamonds, silver & gold required.
• Education: College Degree preferred, but not required with sufficient experience.
• GIA Certification Preferred, but not required

Pay

Estimated Base Salary: $85,000-$95,000. Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Schedule

Some travel possible

Benefits

David Yurman offers a comprehensive benefits package including access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Company Culture

Diversity, Equity & Inclusion at David Yurman: As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives. We will always advocate for equity and inclusion for all.

EEO Statement

David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).