Quality Control Manager

About the role

As the Quality Control Manager, you’ll lead quality and training initiatives in one of Best Buy’s distribution centers, holding responsibility for the overall well-being of the facility. You’ll ensure operational excellence and positive employee experiences through effective training and talent management, consequently enhancing our customer experience.

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Responsibilities

• Provide work direction, including reinforcing quality assurance expectations
• Teach and uphold asset protection best practices
• Evaluate distribution center processes to identify risks and mitigate losses
• Work with distribution center leaders to meet business goals
• Solve problems as needed
• Conduct assessments, evaluate areas of opportunity and provide coaching when improvements are needed
• Oversee hiring, onboarding and development, and ensure compliance with all training and reporting requirements

Requirements

Basic Qualifications

• 5 years of experience in distribution, operations, warehousing, customer service, military or related field
• 2 years of supervisory experience in business, military or related field

Preferred Qualifications

• 2 years of experience using a warehouse management system
• Associate degree or higher in business, logistics or related field

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Different types of leaves of absence (LOA) and potential pay sources based on eligibility; length depends on situation, location, full‑time or part‑time status, and federal and state regulations. Intermittent or reduced‑schedule leave is available for certain medical or family care leaves.
• Paid time off (vacation or PTO) offered to full‑time and part‑time employees based on work location, employment status, salary or hourly status (exempt/non‑exempt), and years of continued or bridged service.
• Certain roles are eligible for various forms of incentive pay to drive performance and recognition for achieving financial and strategic results. For more information, see the Incentive Programs Summary.
• For more information about benefits, LOA and paid time off, refer to the Benefits Guide.