Quality Control Manager

About the role

The Quality Manager is responsible for developing, implementing, managing, and continuously improving the Quality Management System (QMS) for a large-scale Base Operations Support (BOS) contract at Naval Air Weapons Station (NAWS) China Lake. This position serves as the principal authority for quality assurance and quality control activities, ensuring contract performance complies with all contract requirements, performance standards, regulatory requirements, and company policies.

Responsibilities

• Develop, implement, administer, and continuously improve the contract Quality Management System (QMS).
• Prepare, maintain, and enforce the Quality Management Plan in accordance with contract requirements.
• Ensure compliance with all Performance Work Statement (PWS), Quality Assurance Surveillance Plan (QASP), applicable regulations, and company policies.
• Establish quality objectives, performance metrics, inspection programs, and reporting processes.
• Conduct internal quality audits, inspections, and surveillance activities throughout all service areas.
• Analyze quality trends, identify systemic issues, and implement corrective and preventive actions (CAPA).
• Lead root cause analyses and develop effective corrective action plans.
• Maintain all quality documentation, records, inspection reports, and audit files.
• Perform other duties as assigned.

Areas of Responsibility

• Custodial Services
• Facilities Investment and Support
• Transportation Services
• Base Support Vehicles and Equipment
• Preventive and Corrective Maintenance
• Work Control and Service Call Management
• Performance Metrics and KPI Management
• Continuous Process Improvement
• Customer Satisfaction Programs

Requirements

• Current Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification.
• Minimum of five (5) years of experience preparing, implementing, managing, and enforcing Quality Managemnt Systems (QMS) on federal service contracts of similar size, scope, and complexity.
• Experience supporting contracts with an annual value of approximately $60 million or greater.
• Experience supporting large Base Operations Support (BOS), Installation Support Services, or Facility Support Services contracts.
• Demonstrated experience implementing quality management principles across geographically dispersed operations.
• Experience preparing Quality Management Plans, inspection programs, audit schedules, and corrective action processes.
• Experience leading internal audits and Government quality reviews.
• Strong knowledge of performance-based service contracting.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and leadership abilities.
• Proficient with Microsoft Office Suite, including Excel, Word, PowerPoint, and SharePoint.

Preferred Qualifications

• Experience supporting the Department of the Navy, Department of Defense, or other federal agencies.
• Experience with Base Operations Support (BOS) contracts.
• Experience with ISO 9001 Quality Management Systems.
• Experience implementing Lean, Six Sigma, or continuous process improvement initiatives.
• Certification as an ISO 9001 Internal or Lead Auditor.
• Experience using computerized maintenance management systems (CMMS) such as Maximo, NexGen, or similar systems.

Knowledge, Skills, and Abilities

• Thorough knowledge of Quality Management Systems and quality assurance principles.
• Ability to interpret Performance Work Statements, Quality Assurance Surveillance Plans, and contract requirements.
• Strong understanding of root cause analysis and corrective action methodologies.
• Excellent leadership and collaboration skills.
• Able to manage multiple priorities in a dynamic operational environment.
• Strong customer service orientation.
• Ability to prepare executive-level reports and briefings.
• Ability to build positive working relationships with Government customers and internal stakeholders.

Work Environment

The Quality Manager operates in both office and field environments and routinely conducts inspections throughout the installation. The position requires interaction with Government personnel, subcontractors, and contract employees across multiple operational locations.

Security Requirements

Must be able to obtain and maintain all security credentials required for access to Naval Air Weapons Station China Lake.