Quality Control Client Specialist

Key Responsibilities

• Conduct quality control inspections of completed HVAC installations for code compliance, accuracy, and workmanship.
• Coach technicians on best practices and corrections needed for improvement.
• Interpret architectural drawings and HVAC plans; assist with custom duct layout design.
• Provide real-time feedback and technical guidance to field personnel.
• Manage equipment returns, warranty claims, and supplier communications.
• Perform on-site client visits to ensure satisfaction and solidify long-term relationships.
• Represent Matrix HVAC professionally with every customer interaction.
• Collaborate on simple marketing strategies to support customer growth.
• Act as a trusted advisor by anticipating client needs and providing proactive solutions.
• Maintain accurate records of inspections, jobsite feedback, and customer interactions.
• Use digital tools and internal systems for tracking, reporting, and task management.
• Cook up daily workflow, balancing field responsibilities with administrative duties.

Qualifications

• Proven field experience in HVAC or a similar construction trade.
• Proficient in reading and interpreting plans and architectural drawings.
• Experience in customer service, sales support, or client-facing roles.
• Strong organizational and communication skills.
• Basic understanding of marketing principles or client outreach efforts.
• Tech-savvy: comfortable with email, digital documentation, and software tools.
• Valid driver’s license and clean driving record.
• Excellent time management and multitasking capabilities.

Benefits

• Salary: $70,000–$90,000 per year (based on experience)
• Company Vehicle + Gas Card
• Company Credit Card for business expenses
• Paid Holidays
• 401(k) with 4% Company Match
• Local Travel Only – no overnight stays required

Schedule

• Full-Time: Monday to Friday, 8:00 AM–5:00 PM
• Occasional field adjustments or visits outside of standard hours as needed

Location

Based in Corona, CA
Service region includes San Diego, Orange County, and Riverside County