Quality Control
Whirlpool Corporation · Fall River, MA · 3 wk ago
OTHRFull-time
About the role
The position involves managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions via phone and email
- Provide technical support to customers
- Handle escalations and resolve complex issues
Requirements
- Bachelor's degree in Computer Science or related field
- At least 2 years of relevant experience in IT support
- Strong problem-solving skills
- Excellent communication and interpersonal skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Knowledge of common IT hardware and software
Skills
- Customer service orientation
- Technical troubleshooting abilities
- Effective written and verbal communication
Benefits
- Competitive salary
- Paid time off
- Health insurance
- Professional development opportunities
Pay
$50,000 - $60,000 annually
Schedule
Full-time, Monday through Friday, 8:00 AM - 5:00 PM