Quality Control Assistant Manager

Summary of Position

We Encourage You To Apply
We understand that not everyone fits perfectly into a list of qualifications. If you are passionate about this role, our product, and our history, we encourage you to apply even if you don't meet all the listed requirements. We value diverse experiences and are committed to creating an inclusive environment where everyone can thrive.

Duties

• Provide leadership, supervision, coaching, and performance management for QC inspectors and laboratory technicians to ensure effective execution of quality and food safety programs.
• Participate in quality inspections for both in-house production and co-manufactured products to ensure compliance with internal standards and regulatory requirements.
• Participate in internal and external audit programs, identify non-conformances, and ensure timely and effective resolution through CAPA procedures.
• Ensure compliance with environmental monitoring, calibration, and weight control programs.
• Lead the execution and effectiveness of CAPA procedures, including root cause analysis, corrective and preventive actions, and verification.
• Analyze quality metrics such as customer complaints, non-conforming products, and process deviations to identify trends and drive continuous improvement initiatives across the organization.

Strategic Responsibility

• Ensure organizational compliance with all applicable regulatory and certification requirements, including FDA, AIB, HACCP, HARPC, SQF, Organic, nonGMO, and Kosher standards.
• Partner with operation team to address compliance gaps, and ensure readiness at all times.

Technical Responsibility

• Ensure all quality-related equipment and instruments are properly calibrated, maintained, and functioning in accordance with standards.
• Oversee calibration programs for equipment including scales, thermometers, ATP devices, water activity meters, moisture analyzers, and magnets.
• Manage laboratory operations, including supplies, testing procedures, and compliance.

Operational Responsibility

• Manage and provide direction to QC inspectors and laboratory technicians to ensure compliance with established quality and food safety standards.
• Review and approve quality records, production documentation, and product release decisions.
• Monitor production processes and support Operations in identifying and resolving quality and food safety issues.
• Investigate product nonconformances, customer complaints, and quality incidents, and lead corrective and preventive action (CAPA) activities.
• Ensure timely execution of environmental monitoring, calibration, verification, and laboratory testing programs.
• Support internal, customer, regulatory, and third-party audits, and assist in implementing corrective actions resulting from audit findings.

Collaboration

• Oversee and manage QC department personnel, including hiring, training, performance management, and development.
• Provide coaching and mentorship to build a high-performing team, set clear expectations, and ensure accountability.
• Partner with Operations, Supply Chain, R&D, and external partners to ensure quality standards are consistently met.
• Provide leadership, coaching, and direction to the Quality team, fostering accountability and continuous development.

Qualifications

• Bachelor’s degree in food science, quality management, or a related field.
• Minimum of 7 years of experience in the food industry within a Quality related function, including at least 3 years in a supervisory or leadership role.