Quality Control Analyst I

Responsibilities

• Manage the site document control system including creation, revision, approval routing, and distribution of controlled documents.
• Lead customer complaint investigations including data collection, root cause analysis, documentation, and corrective action tracking.
• Maintain the complaint dashboard and prepare investigation documentation for management review prior to customer communication.
• Maintain the corrective and preventive action (CAPA) tracking log and monitor progress of investigations, corrective actions, and effectiveness checks.
• Maintain quality dashboards and key performance indicators (KPIs) including complaint trends and annual quality performance goals.
• Manage pest control monitoring data and internal dashboards, extracting activity data from the pest control provider system and tracking trends for quality review.
• Lead Gauge R&R studies and measurement system evaluations for laboratory testing methods to ensure accuracy and repeatability of test results.
• Lead validation activities for laboratory equipment.
• Support supplier nonconformance investigations by entering issues into SAP and assisting with documentation and follow-up as needed.
• Aid in internal nonconformance investigations and corrective actions related to production issues, quality defects, and process deviations.
• Support management of blocked material by generating blocked material summaries and assisting operations with disposition or rework decisions.
• Prepare the monthly Quality Reserve report for finance, compiling blocked material and quality data used to estimate potential financial risk.
• Support internal and external audits by organizing quality documentation and providing records during audit activities.
• Participate in product development trials and process improvement initiatives in coordination with Product Development and Operations.
• Train and support Quality Technicians and Quality Specialists on quality procedures, documentation requirements, and test methods.
• Support calibration and control of laboratory and quality equipment to ensure testing equipment remains compliant with internal procedures.
• Conduct quality orientation for new hires, providing an overview of site quality expectations and requirements.
• Review ISRA vision system data and support troubleshooting of detection issues.
• Review and evaluate the current microbiological and environmental monitoring program, including sampling methods and testing processes, and support improvements to strengthen the monitoring system.
• Perform additional quality-related duties as assigned.

Qualifications

• High school diploma required; a 4-year degree in a related field preferred.
• Minimum of two years of quality control laboratory experience; experience in textiles within an industrial environment preferred.
• Excellent computer skills with strong proficiency in MS Office and software platforms such as Mapex and SAP for data extraction and analysis.
• Understanding of non-woven processing equipment, laboratory equipment, and related software.
• Demonstrated problem-solving abilities.
• Strong written and verbal communication skills in English.
• Autonomous, meticulous, and rigorous work style with a strong sense of responsibility and critical thinking.
• Strong organizational skills, initiative, and the ability to work independently while collaborating effectively to meet deliverables.