Quality Control Analyst

About the role

Join a Team That Defines Excellence At West Coast Trial Lawyers (WCTL), we are more than a personal injury law firm—we are a team driven by excellence, accountability, innovation, and an unwavering commitment to delivering exceptional results for our clients. Every case we handle represents someone's future, and behind every successful outcome is a high-performing team committed to quality, consistency, and continuous improvement.

Primary Responsibilities

• Analyze employee and departmental productivity metrics.
• Evaluate operational workflows for consistency, efficiency, and effectiveness.
• Monitor departmental Key Performance Indicators (KPIs).
• Identify operational trends, bottlenecks, inefficiencies, and opportunities for improvement.
• Develop recommendations that improve productivity and organizational performance.
• Aid leadership in establishing measurable performance standards.
• Evaluate workload distribution and operational capacity.
• Support data-driven decision-making through comprehensive reporting and analytics.
• Daily Reporting: Productivity dashboards, operational alerts, workflow exceptions, compliance concerns, attendance summaries.
• Weekly Reporting: Department scorecards, employee performance summaries, KPI compliance reports, trend analysis, coaching opportunities, workflow improvement recommendations.
• Monthly Reporting: Executive Operational Excellence Dashboard, department quality rankings, productivity analytics, compliance reviews, organizational performance trends, operational risk assessments, strategic recommendations.
• Technology & Performance Monitoring: Analyze operational performance using company platforms, including but not limited to: Teramind, Filevine, Paylocity, DOMO, Microsoft 365, RingCentral/Dialpad, Foundation AI, internal reporting dashboards, workforce analytics platforms, business intelligence software.
• Continuous Improvement: Partner with leadership to improve departmental efficiency, reduce workflow delays, increase employee productivity, strengthen accountability, improve quality standards, standardize operational processes, support leadership coaching initiatives, identify automation opportunities, enhance cross-department collaboration, improve both the employee and client experience, recommend innovative solutions that improve organizational performance.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Operations Management, Organizational Leadership, Data Analytics, Finance, Criminal Justice, or a related field is preferred; however, relevant professional experience will be given greater consideration.
• Minimum of three (3) years of experience in quality assurance, quality control, business analytics, workforce analytics, operations management, compliance, auditing, process improvement, or a related field.
• Demonstrated experience analyzing data, identifying trends, and providing actionable recommendations that improve organizational performance.
• Advanced proficiency in Microsoft Excel and experience working with reporting tools and dashboards.
• Strong analytical, critical-thinking, and problem-solving skills.
• Exceptional attention to detail with the ability to identify inconsistencies and operational risks.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time management abilities with the ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain strict confidentiality and exercise sound judgment when handling sensitive employee and business information.

Preferred Qualifications

• Experience working in a law firm or other professional services environment.
• Experience using platforms such as Teramind, Filevine, DOMO, Paylocity, Microsoft 365, RingCentral/Dialpad, Foundation AI, or comparable business intelligence and workforce analytics systems.
• Experience developing executive dashboards, KPI scorecards, and operational reporting.
• Knowledge of Lean, Six Sigma, continuous improvement methodologies, or process optimization.
• Experience with Power BI, Tableau, SQL, or other business intelligence and analytics tools.

Compensation & Benefits

At West Coast Trial Lawyers, we recognize that our employees are our greatest asset. We are committed to providing a competitive compensation package and a comprehensive benefits program that supports both your professional growth and personal well-being. We Offer:

• Competitive annual salary of $65,000–$70,000
• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• Paid company holidays
• Professional development and continuing education opportunities
• Ledership development programs
• Career advancement opportunities
• Collaborative and supportive work environment
• Access to innovative technology and business intelligence platforms
• The opportunity to work directly with executive leadership and contribute to strategic organizational initiatives

Why Join West Coast Trial Lawyers?

At West Coast Trial Lawyers, excellence is not simply a goal—it is our standard. We believe in empowering our employees with the tools, technology, resources, and leadership support they need to succeed while fostering a culture built on integrity, accountability, innovation, and collaboration. As our Quality Control Analyst, you will become a trusted partner to executive leadership, helping shape the future of our organization through objective analysis, operational insights, quality assurance, and strategic recommendations. Your work will directly influence employee performance, organizational efficiency, process improvement, and the overall client experience.