Quality Control Analyst

About the role

The Quality Control Analyst I position is responsible for Quality Control testing and validation of CU*BASE and related software applications. This position works closely with the members of both the Product and Programming teams to analyze reported software problems and new project specifications and assist in follow-up coordination, testing and validation.

Responsibilities

• Perform testing of new and enhanced CU*BASE and related software as assigned by Quality Control management.
• Document test procedures and results as required by the Software Development Life Cycle (SDLC) and CU*Answers Programming and Development Standards and Guidelines.
• Analyze problem Logs reported by clients and assist Technical Resources leadership in ensuring follow-up coordination, testing and validation.
• Support Documentation efforts as needed, including documenting software changes and testing procedures.
• Maintain a positive contribution as a member of the Technical Resources Team, and complete all tasks assigned by management to meet team objectives.

Qualifications

• High School Diploma or equivalent required.
• Two-year degree or comparable work experience required.
• Experience and comfort working with computer software; ability to learn and explore new software independently.
• Experience with the CU*Answers CU*BASE system preferred, but not required.
• Familiarity with credit union operations, regulation and procedures, accounting and balancing functions preferred but not required.
• Excellent verbal and written communication skills.
• Thoroughness, excellent attention to detail, and good problem-solving skills.
• Ability to work independently and initiate projects with minimal supervision.
• Ability to use discretion when dealing with sensitive or confidential data.

Requirements

• CU*Answers operates in a professional office building setting.
• Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above.
• CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.