Quality Compliance Lead

About the role

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Responsibilities

• Conduct and validate quality audits across the plant, ensuring all processes align with corporate policies, goals, and quality objectives.
• Train and develop plant personnel on quality guidelines and best practices, promoting a continuous improvement mindset and fostering quality awareness across teams.
• Track and report key quality performance metrics, including Acceptable Quality Limits (AQL), Pest Control Program (PCP) compliance, and customer complaints.
• Investigate and resolve quality issues, including customer complaints and rejected loads, using root cause corrective actions (RCCA) and implementing preventive measures.
• Maintain and manage quality-related documentation, ensuring all records meet corporate and regulatory standards.
• Collaborate with regional quality teams and internal stakeholders to address plant-specific quality concerns and ensure consistency in quality management across locations.
• Lead continuous improvement projects targeting quality systems and processes, working with cross-functional teams to implement solutions that enhance operational performance.
• Responsible for conducting all quality audits and food safety testing and reporting results.
• Ensure plant and plant personnel operate within CCPS quality and food safety guidelines.
• Validate production work instructions, SOP’s, job responsibilities, and equipment handling are being followed.
• Validate repair work instructions, SOP’s, and equipment handling are being followed.
• Implement new quality and food safety processes at the plant.
• Track performance on quality and food safety and report to Regional Operations Manager, CCPS Compliance Team, and Plant Manager.
• Work with CCPS Compliance Team on rejections and or customer complaints and address them with the Plant Manager.