Quality Auditor - Contact Center Operations

Responsibilities

• Auditing Interactions both inbound and outbound.
• Analyzing agent behaviors and problem-solving skills.
• Communicate findings to leadership at an agreed upon cadence.
• Identify opportunities to improve the workflow through Quality Data.
• Provide positive coaching upholding the highest level of customer service.

Qualifications

• Minimum Education Required: High School Diploma, GED
• Minimum Experience Required: 1-2 Year Call Center Experience
• 1 Year Healthcare Preferred: 4 years Call Center Experience
• 4 years Healthcare
• Knowledge of EMR/Patient Intake Process
• Sufficient Knowledge in Microsoft Office
• Knowledge of Workforce Management Platforms
• Virtual Employee?

Pay

$20.00-$24.00

Schedule

Monday to Friday between the hours 7:00am and 7:00pm Central time