Quality Assurance & Training Specialist

About the role

The Oklahoma Medical Marijuana Authority (OMMA) is seeking a full-time Quality Assurance & Training Specialist. This is a state position governed by the Civil Service Rules, in state government located in Oklahoma City, OK. OMMA offers a comprehensive benefits packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Responsibilities

• Works with department leadership to identify and assess training needs, develops instructional training programs and curriculum, creates assessment and evaluation tools, and develops materials, job aids, Standard Operations Procedures (SOP) and other resources for Patient License Processors.
• Develops and delivers training for new Patient License Processors and provides refresher and remedial training as needed.
• Aids in the development, implementation, and continuous improvement of the department’s quality assurance program.
• Conducts quality assurance reviews of patient license applications to assess accuracy, consistency, completeness, and compliance with applicable state laws, administrative rules, policies, and procedures.
• Identifies, documents, and evaluates deficiencies and trends identified through quality assurance reviews and recommends appropriate corrective actions.
• Develops and delivers training to address deficiencies or recurring issues identified through quality assurance reviews.
• Develops and maintains accurate and organized records of quality assurance reviews, findings, corrective actions, and related documentation in accordance with agency requirements.
• Investigates quality issues and recommends changes to internal processes, procedures, training, or systems to prevent recurrence and improve overall program quality.
• Communicates program performance, trends, risks, and compliance concerns to department leadership.
• Exercises discretion and maintains confidentiality when reviewing applications, handling sensitive information, and reporting quality assurance findings.
• Participates in regularly scheduled team meetings to discuss quality assurance findings and make recommendations to improvements to training, policies, procedures, and processes.

Requirements

• Bachelor’s degree
• Two (2) years of experience in quality management, preferably in a position where quality management was a primary or core function of the job.

Qualifications

• Licensing or regulatory program experience preferred.
• Experience in training and quality assurance preferred.

Skills

• Knowledge of problem solving;
• Situation analysis;
• Agency short- and long-term goals;
• Quality management standards;
• Quality tools and processes;
• Strategies, such as total quality management (TQM);
• Applying quality management techniques to agency systems of delivery;
• Customer service.

Knowledge, Skills, and Abilities

• Knowledge of analytical reasoning;
• Critical thinking;
• Communication, both oral and written;
• Conducting an internal audit;
• Organization and planning;
• Collaboration.

Physical Demands and Work Environment

• Office setting with a climate-controlled environment;
• Moderate noise level;
• Long periods of sitting;
• Daily use of computer and phone.

Priorities and Preferences

• Preference will be given to candidates with licensing or regulatory program experience and to candidates with experience in training and quality assurance.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you need any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information.