Quality Assurance Technician-The Banks

Job Responsibilities

• Patrol the property daily to identify and attend to areas that don’t meet established quality standards
• Document damages to the property, and promptly notify the Facilities Manager of any issues in need of immediate attention
• Inspect the cleanliness of hallways, lobbies, and other common areas; notify the cleaning service when the appearance does not meet our expectations
• Clean vestibule carpets as needed
• Maintain restroom cleanliness in public areas and amenity spaces, and make sure that supplies are well stocked for commercial tenants and visitors
• Ensure that doors are properly latched and secure
• Monitor thermostat temperature levels in hallways, lobbies, and other common areas, and troubleshoot irregularities
• Touch up indoor paint when needed
• Organize amenity spaces, rooftops, decks, and patios, and remove trash as needed
• Clean community grills and ensure that the firepit is functioning properly
• Check sidewalk planters to identify those that need to be watered
• Prune flowerbeds and ensure that the irrigation is working properly; shut off the irrigation as needed seasonally
• Inspect electric car chargers once a week to make sure that they are working properly
• Scout the garages for cars sitting in spaces for a long period of time or vehicles with a flat tire, expired tags, etc.; notify the police as needed
• Set out traffic cones for move-ins
• Make sure elevators are working properly
• Regularly inspect signage for defacement or vandalism

Performance Objectives

• Customer service feedback
• Reliability and punctuality
• Results-oriented attitude
• Consistent, quality work
• Positive, team-player attitude
• Excellent customer service skills

Preferred Knowledge, Skills, Education, And Experience

• 1-3 years of maintenance or janitorial experience
• A high school diploma or equivalent, supplemented by specialized courses or on-the-job training in HVAC, plumbing, electrical, and/or carpentry
• An ability to operate hand tools
• Familiarity with first aid and safety procedures
• A patient, confident, and courteous nature
• Availability to work a flexible schedule, including occasional weekends

Work Environment

• The Quality Assurance Technician interfaces with visitors, tenants, residents, and vendors on a daily basis.
• This individual regularly works outside and is frequently exposed to extreme cold and extreme heat.
• Typical hours are 8:00am-5:00 pm, Monday through Friday, with some flexibility on start and end time.
• Weekend work may be necessary occasionally.
• This worker may also be required to participate in an on-call rotation.

Reporting Structure

The Quality Assurance Technician reports directly to the Facilities Manager.

Physical Requirements

• This position frequently requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling
• Operating power tools
• Lifting or moving up to 50 pounds
• This employee must be able to drive occasionally during the course of work.