Quality Assurance Technician

About the role

The position is located at SSA's National Records Center (NRC) underground folder storage facility in Independence, Missouri, where millions of Title II Social Security and Title XVI Supplemental Security Income (SSI) paper folders are received, stored and managed. The NRC is the final repository for paper folders and is responsible for providing assistance to components across the agency and with third-party partners.

Responsibilities

• Responds to disclosure requests received from government agencies and other third parties and provides advice to peers and contractor employees on complex, routine and non-routine folder storage issues.
• Develops and maintains review sheets, logs, spreadsheets, and databases necessary to the everyday operation in an ever-changing workflow picture.
• Maintains and performs daily updates to the shipping information on SSA NRC workstations for all SSA offices to ensure accuracy of all folder shipments. Tracks lost shipments and takes action to ensure accurate delivery.
• Evaluates and coordinates effectiveness of mailroom operations and SSA NRC procedures. Reviews weekly UPS invoices for proper charges and discrepancies.
• Makes sure the contractor's work meets NRC guidelines. Reviews for quality, samples work, and conducts in-line quality checks to determine if the contractor has correctly interpreted and applied SSA policies and procedures.
• Captures and summarizes key data on contractor’s performance and quality measures in support of customer service and agency-wide initiatives. Compares data to norms and identifies changes.
• Prepares reports documenting the ongoing statistical accumulation on all categories of contractor work. Maintains records and reports used to ensure proper billing and payment for the contractor.

Qualifications

• To qualify for this GS-05 Quality Assurance Technician position you must demonstrate (1) at least 52 weeks of Specialized Experience OR (2) Optional Education OR (3) a combination of Specialized Experience and Optional Education (1) SPECIALIZED EXPERIENCE must have been gained in a federal position at or above GS-04 OR (if your position and/or experience is in another federal pay scale OR outside of federal service) by performing duties at a level of responsibility and difficulty equivalent to GS-04 or above. SPECIALIZED EXPERIENCE should primarily consist of work involving the development and maintenance of review sheets, logs, spreadsheets to support daily office operations; maintaining and updating shipping records and tracking shipments using established procedures; or monitoring and performing quality control work to ensure compliance with established guidelines and procedures. YOUR RESUME MUST SPECIFICALLY DESCRIBE DUTIES YOU PERFORM THAT SHOW YOU MEET THIS SPECIALIZED EXPERIENCE REQUIREMENT. It must be evident that the duties you describe are at the required level for at least 52 weeks. An affirmative response to the online questionnaire is not sufficient to demonstrate experience. (2) OPTIONAL EDUCATION: Applicants without Specialized Experience can meet Minimum Qualifications with successful completion of 4 years of education beyond high school. (See EDUCATION section below) (3) COMBINATION: Applicants without the full amount of Specialized Experience or the full amount of Optional Education can meet Minimum Qualifications with a portion of each that can be combined to meet the full requirement. (See EDUCATION section below.) MINIMUM QUALIFICATIONS (e.g., Specialized Experience and/or Optional Education) must be met by the closing date of this announcement. Information on this job series can be found at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-clerk-and-assistant-series-0303/