Quality Assurance Technician

Qualifications

• High school diploma or general education degree (GED)
• 12 to 24 months related experience and/or training
• Equivalent combination of education and experience

Requirements

• Must have the ability to read, write, and comprehend documents and verbal instructions in English for Safety and work related tasks
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, customers, and other departments
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to accurately use and read a standard tape measure using 16th and 32nd measurements

Responsibilities

• Develop and maintain all quality procedures
• Ensure compliance with prerequisite and food safety programs
• Generate and close cleaning work orders weekly
• Input cleaning work order information into database
• Control Quality related documents
• Serve as a Quality Auditor to ensure compliance with the Corporate Quality Standard
• Administer monthly Internal Audits
• Review audit violations to identify areas needing improvement and/or areas which show repeat violations
• Assist in performing various testing on partially finished and finished product (e.g., UPC scans, ink rub tests, break-open force tests, etc.)
• Assist departments in complying with established sampling procedures in the Finishing Dept., including documentation of data
• Customer/Internal Complaint Follow-Up System
• Input data into computer, coordinating with CSR as necessary to ensure a complete understanding of complaint, and move questionable product into sort bin
• Defer complaint to responsible department in accordance with Customer or Internal Complaint Procedures
• Dead File Processing
• Manage this system
• Retrieve job boxes from Scheduling at completion of job
• Review samples and takes corrective action as required
• Ensure control of job-related documents used for reference on future jobs, historical job information (load tags, factory tickets, SPC data sheets, and other information deemed necessary to retain) in conjunction with dead file processing procedures