Quality Assurance Technician

MPHI · Michigan, United States · 1 wk ago

Quality Assurance$23.23/hrFull-time

Duties and Responsibilities

Effectively handle various tasks pertaining to specific projects assigned by the QAU Manager.
Support the data entry, collection, and management of database work as assigned by the QAU manager while working on various projects.
Prepare clear, concise, and accurate reports.
Review, understand, interpret, and process data using MS Excel.
EFFECTIVELY communicate on technical subjects both verbally and written, in technical and lay language.
Work well as a team member, is self-motivated, and maintains a high level of integrity in working with colleagues and the public.
Work on variety of assigned tasks with effective time management.
Able to make independent decisions on work priorities with minimal supervision.
Represent the State in managing verbal and written inquiries and other communications, while being compliant with the Department’s policies regarding properly conducting oneself with respect to confidential handling of external applicant data and internal QA data.

Qualifications/Requirements

Education: High School diploma or equivalent is required.
No experience required.
PREFERRED ABILITY TO USE MS EXCEL AND ITS FUNCTIONS ON A ROUTINE BASIS.
ABILITY TO ANALYZE DATA USING MS EXCEL AND OPERATIONS AND MAKE RECOMMENDATIONS FOR CHANGE.
ABILITY TO COMMUNICATE EFFECTIVELY.
KNOWLEDGE OF RULES, REGULATIONS, POLICIES, PROCEDURES, PRECEDENTS, AND TERMINOLOGY USED IN WORK.
KNOWLEDGE OF TECHNIQUE OF USING REFERENCE MATERIALS AND ORGANIZING DATA FOR REPORTS.
ABILITY TO MAINTAIN FAVORABLE PUBLIC RELATIONS.
ABILITY TO EXTRACT AND PROCESS DATA, RELEVANT INFORMATION AND PRESENT SIGNIFICANT FACTS PERTAINING TO A SPECIFIC PROJECT.

Important Skills and Characteristics

KNOWLEDGE OF ORGANIZATIONS, WORKFLOW, STAFFING, FORMS, AND PROCEDURES.
ABILITY TO USE MS EXCEL AND ITS FUNCTIONS ON A ROUTINE BASIS.
ABILITY TO ANALYZE DATA USING MS EXCEL AND OPERATIONS AND MAKE RECOMMENDATIONS FOR CHANGE.
ABILITY TO COMMUNICATE EFFECTIVELY.
KNOWLEDGE OF RULES, REGULATIONS, POLICIES, PROCEDURES, PRECEDENTS, AND TERMINOLOGY USED IN WORK.
KNOWLEDGE OF TECHNIQUE OF USING REFERENCE MATERIALS AND ORGANIZING DATA FOR REPORTS.
ABILITY TO MAINTAIN FAVORABLE PUBLIC RELATIONS.
ABILITY TO EXTRACT AND PROCESS DATA, RELEVANT INFORMATION AND PRESENT SIGNIFICANT FACTS PERTAINING TO A SPECIFIC PROJECT.

Job Description

This full-time position is based in Lansing, eligible for hybrid work schedule and works with the Michigan Department of Health and Human Services, Lead Certification and Compliance Assurance Section (LCCA), Quality Assurance Unit (QAU). This position serves as Departmental Technician for the Michigan Department of Health and Human Services, Quality Assurance Unit (QAU), LCCA section. This position requires an individual who can work well within diverse demographics under short timelines and open to work with the variety of quality assurance (QA) projects. This position requires an individual who is detailed, efficient and works well with the public and internal staff to support the work of the QAU. This position will involve working on specific projects that include range of activities such as collection, analysis, and management of data for a grant project, processing in MS Excel, content research for a SharePoint site, member database management and such.

Work Environment and Physical Requirements

Standard office environment. Job may require moderate physical effort such as lifting or transporting a laptop computer and educational material to presentations. Involves significant computer related activity including keyboarding and viewing a computer screen, in addition to communication by telephone. Occasional travel to other areas of the state to participate in meetings, informational exchanges or make presentations.

Responsibility for the Work of Others

No assigned responsibility.

Impact on Projects, Services and Operations

This position has a direct impact on the quality of services provided by MPHI to MDHHS. This position is responsible to perform the duties and responsibilities that support efficient functioning of the QAU for QA data collection, validation, reporting using MS Excel including other projects handled by the QA unit. This position while performing the assigned duties will be responsible to effectively communicate, able to organize and report the information received from external and internal sources. This position upon adequate training should be comfortable to work with the specific software used by the QAU to perform QA related assignments.

Required Communication Contact Person/Group

Supervisor: Daily Supervision
Internal Partners: As Needed Collaboration
External Stakeholders: As Needed Collaboration

Employment Standards

For purposes of employment standards, this classification is “Non-Exempt” from overtime provisions of the fair Labor Standards Act.

About the Role

MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building a world where tomorrow is healthier than today!

Benefits

MPHI is an EEO employer that participates with e-verify.