Quality Assurance Technical Representative

About the role

Field-based technician (with company truck and home office) for warranty/technical services at Amrize Building Envelope. This is a fully remote position based in Texas—the ideal candidate will reside in Dallas-Fort Worth.

Responsibilities

• Perform technical inspections of commercial roofing applications for no-dollar-limit warranty coverage.
• Conduct leak investigations and make small repairs to stop roof leaks.
• Assist in completing larger warranty repairs in the region.
• May assist other field technical representatives with training licensed roofing contractors in proper application techniques for Duro-Last Roofing products.
• Educate customers on specifications and what is needed to warrant the application they are installing.
• Develop strong customer relationships and inspire customer confidence.
• Follow corporate and division policies and applicable governmental safety regulations.
• Maintain an understanding of current business initiatives and help ensure they are doing their part to achieve them.
• Communicate with customers and balance customer expectations on service calls and inspections; prioritize workload.
• Commit to communicating, improving, and adhering to health, safety, and environmental policies in all work environments.
• Promote a culture of safety and exhibit these behaviors.

Requirements

• Education: Bachelor’s degree in Construction Management or Architecture; or minimum 4 years active duty; or High School Diploma with minimum 4 years in construction industry.
• Work Experience: Minimum 4 years in construction industry.
• Travel Requirements: 10–15% overnight/out-of-town travel required.
• Must be personable and professional and maintain a high level of integrity.
• Strong customer service focus.
• Strong verbal and written communication skills.
• Ability to think outside the box.
• Good organizational and time management skills.
• Must be able to travel overnight 10% to 15% of the time by air or vehicle.
• Must be able to work flexible hours with minimum notification when necessary.
• Must possess a current driver’s license.
• Must adhere to all safety protocols and proper use of Amrize-approved Personal Protective Equipment (PPE), including respirators.
• Employees required to wear respirators must be clean-shaven where the respirator seal meets the face to pass qualitative and quantitative fit tests.

Benefits

• Competitive salary
• Retirement savings: 401(k) pre-tax and/or Roth after-tax options
• Medical, dental, disability, and life insurance
• Holistic health and well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other voluntary benefits and discounts
• Paid time off and paid holidays
• Paid parental leave (maternity & paternity)
• Educational assistance program