Quality Assurance Technical Representative

About the role

Field based technician (with company truck and your home office) for warranty/technical services at Amrize Building Envelope. This is a fully remote position based in Florida — the ideal candidate will reside in Jacksonville.

Responsibilities

• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage.
• Perform leak investigations and make small repairs to stop the roof from leaking.
• Assist in completing larger warranty repairs in the region.
• May assist other Field Technical Representatives with training licensed roofing contractors in proper application techniques for Duro-Last Roofing products.
• Responsible for educating customers on specifications and what is needed to warrant the application they are installing.
• Develop strong customer relationships and inspire customer confidence.
• Follow corporate and division policies and applicable governmental safety regulations.
• Maintain an understanding of current business initiatives and help ensure they are achieved.
• Communicate with customers and balance customer expectations on service calls and inspections; prioritize workload.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments.
• Promote a culture of safety and exhibit these behaviors.

Requirements

• Education: Bachelor’s degree in Construction Management or Architecture; or minimum 4 years active duty military service; or High School Diploma with minimum 4 years in the construction industry.
• Preferred field of study: Construction.
• Required work experience: Minimum 4 years in the construction industry.
• Travel: 10–15% overnight/out-of-town travel required (by air or vehicle).
• Must be personable, professional, and maintain a high level of integrity.
• Strong customer service focus.
• Strong verbal and written communication skills.
• Ability to think creatively and solve problems.
• Good organizational and time management skills.
• Must be able to work flexible hours with minimum notification when necessary.
• Must possess a current driver’s license.
• Successful candidates must adhere to all safety protocols of Amrize Building Envelope.
• Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators.
• Employees required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass qualitative and quantitative fit tests.

Benefits

• Competitive salary
• Retirement Savings: 401(k) pre-tax and/or Roth after-tax options
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program