Quality Assurance Tech - PCC

About the Role

Under the supervision of the Quality Supervisor, the Quality Assurance Technician conducts audits on the process, products, and systems in the Configuration environment and other areas as required. Using defined tools and scripts, the Technician identifies issues, analyzes those found during testing, and documents the findings. The Technician also provides support in assessment, implementation, and maintenance of quality systems and processes that meet or exceed ISO standards and customer-specific requirements. Reports out KPIs as needed to achieve the goals and objectives of the organization.

About Us

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Responsibilities

• Performs quality audits on the production product and processes in the configuration lab.
• Analyzes, troubleshoots, and documents problems, isolates and finds root causes, drives corrective and preventative actions using quality tools, and audits improvements for effectiveness.
• Conducts data analysis and test validations using statistical process control as well as RPN (risk priority number).
• Audits adherence to standard work and workflow processes. Documents risks and potential errors.
• Administers the non-conforming database for analysis and reporting.
• Assists operations with COPQ (cost of poor quality) tracking.
• Collaborates with technicians and leads to drive quality, continuous improvement, and process controls, including standard work.
• Participates in requirement/design reviews and Quality Assurance strategy meetings.
• Tracks CI Projects - stats, Control Analysis / PDCA.
• Submits proposals for improvements and participates in continuous improvement activities.
• Assists Process Improvement Engineering.

Requirements

• Associate's Degree or the equivalent combination of education and work experience.
• Working knowledge in Hardware and Software configurations.
• Familiar with Microsoft Office software: Word, Excel, PowerPoint, and Access is beneficial.
• Strong attention to detail for quality adherence.
• Problem solver with ability to research, investigate, and problem-solve issues working with multiple people.
• Basic knowledge of ISO 9001 standards with ability to understand the application of the requirements.
• Data management and analytics knowledge.

Benefits

We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.

• Free therapy visits, mental health coaching and tools, and meditation resources.
• Generous paid time off package that includes vacation, sick time, Wellness, and Volunteer Time Off days.

Pay

Min USD $20.43/Hr. Max USD $25.91/Hr.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.