Quality Assurance Specialist ISO/IEC 17025

About the role

The Quality Assurance Specialist supports the Quality Assurance Manager in maintaining Field Calibrations' ISO/IEC 17025:2017 quality management system. This role owns the day-to-day execution of controlled-document management, corrective and preventive action (CAPA) tracking, internal audit coordination, calibration record review, and customer complaint intake. Reports to the Quality Assurance Manager.

Responsibilities

• Document Control (ISO/IEC 17025 8.3)
• Maintain the controlled-document library including calibration procedures, work instructions, quality manual, and form templates
• Process document change requests, route for approval, publish approved versions, and retire superseded revisions
• Maintain the master document list, revision history, and technician acknowledgment records
• Corrective and Preventive Action (8.7)
• Log nonconformities, customer complaints, and internal-audit findings in the CAPA register
• Track root-cause analyses to closure, verify effectiveness of corrective actions, and escalate overdue items to the QA Manager
• Prepare monthly CAPA metrics for the QA Manager and Laboratory Manager
• Internal Audits (8.8)
• Cook up the annual internal audit calendar, assist with audit preparation, and observe audit sessions
• Draft audit reports for QA Manager review, distribute findings to auditees, and track corrective actions
• Customer Complaints and Satisfaction (7.9)
• Serve as the intake point for customer complaints; log, categorize, and route to the QA Manager for disposition
• Coordinate customer-satisfaction surveys and summarize trends for QA Manager quarterly reporting
• A2LA / ANAB Assessment Support
• Ax the QA Manager in preparing for the annual accreditation assessment
• Track assessment findings to closure and coordinate the response package
• Participate in the Field Calibrations Applied AI training program, applied to quality-system workflows including CAPA trending, complaint analysis, and audit-evidence organization

Requirements

• High school diploma or GED; associate or bachelor's degree in quality, engineering, science, or a related field preferred
• 2+ years experience in a quality assurance, document control, or regulated-industry administrative role
• Working knowledge of ISO/IEC 17025:2017 or a comparable quality standard (ISO 9001:2015, AS9100, IATF 16949)
• Meticulous attention to detail and strong organizational skills
• Proficient with Microsoft 365 (Word, Excel, SharePoint, OneDrive)
• Ability to read and interpret calibration certificates and technical procedures
• Excellent written communication skills

Qualifications

• Prior experience in an ISO/IEC 17025 calibration laboratory or aerospace/defense-regulated environment
• ASQ CQA (Certified Quality Auditor) or CQPA (Certified Quality Process Analyst) credential or candidate
• Experience with an eQMS platform (MasterControl, Qualio, Greenlight Guru, ETQ, or similar)
• Familiarity with the Applied AI-augmented QMS workflow
• Prior participation in an IAS, A2LA or ANAB accreditation assessment as an auditee or observer

Skills

• Quality System Management
• Document Control
• Corrective and Preventive Actions
• Internal Audits
• Customer Complaints and Satisfaction
• Applied AI

Benefits

• Applied AI training program
• AD&D Insurance
• Life Insurance
• Paid Holidays
• Health insurance
• Paid time off

Pay

$22.00 – $28.00 per hour, depending on experience ($45,760 – $58,240 annualized).

Schedule

Full-time, non-exempt, overtime eligible.