Quality Assurance Specialist - Immediate Requirement

Job Description

The Quality Assurance Specialist ensures that all interactions, processes, and deliverables meet established quality standards. This position is designed to monitor, evaluate, and improve service delivery, ensuring compliance with regulatory requirements and enhancing customer, process, and stakeholder satisfaction.

• Perform QA evaluations using MS Forms
• Track and report results, communicate outcomes, and provide feedback/coaching
• Maintain QA metrics, support documentation, and contribute to process improvements

Key Technical Requirements

• Proficiency in Excel, Windows 10, and Microsoft 365 (Outlook)
• Preferred experience with SAP, JDE, i5; High Radius is a plus

Education & Experience

• Bachelor’s degree in Business, Quality Management, or related field preferred.
• 2+ years of experience in quality assurance or similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and quality monitoring tools.
• Knowledge of regulatory compliance standards and best practices.
• Quality Assurance, auditing, or call/chat monitoring
• Performance evaluation using scorecards
• Data tracking/reporting and feedback delivery

Key Skills

• Attention to detail, communication, coaching, time management
• Analytical thinking, collaboration, adaptability, accountability