Quality Assurance Specialist III

About the role

The Quality Assurance Specialist III is responsible for auditing construction, operations, maintenance, and emergency response in order to identify opportunities and recommendations for improvement. This role may be assigned more complex audit projects. This role ensures work processes are adequate, effective, and ensure safe, reliable, and uninterrupted energy delivery in conformance with federal, state, and local regulations as well as all company policies and procedures. At this level, the incumbent is expected to demonstrate advanced skills and work with minimal supervision both independently and in a non-supervisory role providing technical leadership to other Quality Assurance Specialists.

Responsibilities

• Performs audits to verify that construction installation, maintenance, and emergency response activities involving Chesapeake Utilities' energy delivery assets meet internal policies and standards as well as all appropriate federal, state, and local code requirements.
• This includes the installation of main, services, meter sets, line locating, leak survey, and any other covered task the Company determines needs to be audited.
• Documents audit findings and makes corrective action recommendations.
• This includes recommendations for updated policies and procedures, suspension and/or disqualification on covered tasks, and remedial training.
• Provides technical leadership to other Quality Assurance Specialists.
• Ensures that business relationships with employees, outside contractors, and third parties are professional, constructive, and beneficial to all parties; represents the Company's Vision and Mission values in its interactions with all internal and external parties.
• Works closely with and coordinates with the Construction Services, Field Services, and District Operations Managers to ensure that projects are appropriately reviewed and verified.
• Assists with the onboarding of new contractor crews.
• Monitors material suppliers, material storage, and works with Engineering on material failures working toward continuous improvement.
• Completes audits of records and relevant project documents (i.e., service cards, permits, and as-built drawings).
• Provides technical assistance and advice to team members and other departments on difficult and unusual problems when necessary.
• Investigates complaints and follows up to ensure satisfactory resolution.