Quality Assurance Specialist I

Job Summary

The position is responsible for performing accurate and timely audits of various deposit account transactions including, but not limited to: Business and Consumer Deposit Account and Share Openings, Business and Consumer Deposit Account Modifications, Address Verifications, Statement Validations, Spool Log review, Signature Guarantee Review, Reviewing and supporting staff with exception review and resolution.

Essential Job Functions

• Ensures appropriate documentation and archival standards are maintained for all audits performed.
• Familiarity with tools, concepts, and methodologies of quality assurance (QA).
• Strong organizational and problem-solving skills with great attention to detail.
• Able to articulate State and Federal regulatory findings within ACES to front line staff (CIP, OFAC, Reg GG, BSA, etc.).
• Works closely with other departments to remediate findings.
• Aids in completing research and drafting audit responses for quality control/compliance audit findings.
• Aids with targeted audits outside of normal day-to-day work as needed.
• Adheres to quality standards for consistent, high-quality service.
• Able to develop, drive, and communicate with peers on tasks and goals.
• Provides support for other functions within the department.
• Performs other job-related duties as assigned.

Requirements

• Minimum Education and Experience: High School diploma or general education degree (GED), Three (3) years of experience in a financial institution including two (2) years’ experience in quality assurance, branch/deposit operations or member/account services required, or any combination of education and experience.
• Knowledge, Skills, and Abilities: Knowledge of computers and standard Windows software applications, Ability to type 45 words per minute, Ability to perform 10-key accurately, Ability to read, write, speak, and use proper grammar in English, Ability to communicate in person, on the telephone, and through written business correspondence, Ability to interpret and analyze written reports, instructions, correspondence, and procedure manuals, Ability to speak effectively to vendors and system owners regarding projects and organizational initiatives, Ability to calculate rates, ratios, and percentages, Ability to make decisions based on training, common sense understanding, and guidelines, Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, Ability to apply common sense understanding when dealing with problems involving variables in standardized situations.
• Licenses, Training, and Certifications: Required - None. Preferred - None.

Hybrid Work Environment and Physical Demands

• Occasionally required to reach with hands and arms.
• Regularly required to stand or sit; use hands to finger keys accurately when using calculator machines or computer keyboards.
• Occasionally lifts and/or moves up to 50 pounds.
• Specific vision abilities required by this job include close vision, distant vision, and peripheral vision.
• The noise level in the work environment is quiet.
• Must be able to travel independently to department and branch locations.

Salary Description

$24/hr