Quality Assurance Specialist

Primary Job Responsibilities

• Implement audits and reviews using tools that measure program performance against established standards of regulating agencies and CARF.
• Join department and team meetings to communicate quality improvement issues in specific program areas.
• Work with the QA team to collect and analyze quality assurance data and trends within all program areas.
• Support the maintenance of The Guild’s policies and procedures documentation as assigned.
• Participate in essential functions of The Guild’s Incident & Accident Investigation Committee (IAIC) and assist with the internal investigation process and duties as assigned.
• Notify and liaise with external agencies, such as Department of Children and Families; Department of Early Education and Care; Disabled Persons Protection Commission, Department of Developmental Services; etc. regarding complaints or allegations of abuse or neglect as assigned.
• Conduct scheduled and unscheduled inspections of Guild sites to ensure compliance with all program regulations and CARF standards.
• Work with QA team and larger Guild staff to coordinate and execute activities necessary for the preparation of external audits.
• Attend annual inspections conducted by external agencies on youth and adult residences as assigned.
• Perform milieu-based observations in person or via video review to ensure that individuals served by The Guild are participating actively and routinely in community activities, meaningful education, and work opportunities.
• Support the training, coordination, and oversight for The Guild’s human rights committees in both the youth and adult program.

Essential Functions

• Regular attendance at work, including during inclement weather.
• Solve problems collaboratively, and handle stressful situations in a calm manner and with sound judgment.
• Demonstrate mature judgment, strong interpersonal skills, investigative neutrality, and willingness to learn from skilled professionals.
• Maintain confidentiality of QA reviews and investigations, including legal privacy protections for individuals served and staff, unless authorized or as part of law enforcement investigation.
• Maintain on-call availability for The Guild’s IAIC to promptly respond to any suspected or alleged incidents of abuse, neglect, or exploitation involving individuals served.
• Prepare and write detailed internal investigation reports for the IAIC.
• Develop and maintain current awareness of trends and governing principles of Human Rights.
• Develop and maintain current awareness about The Guild’s policies, programs, and procedures as well as regulations and contracted obligations.
• Review and evaluate audio, video, documentary, and interpersonal information to analyze, illustrate, and assess the actions in accordance with regulatory and organizational standards.
• Maximize the use of professional-level, verbal and written English to convey regulations, expectations, commendations, and violations to program leaders and regulators.
• Operate computer software packages, including video surveillance cameras, databases, and common computer applications, such as Microsoft Office Suite.