Quality Assurance Specialist

Sundayy · United States · 1 wk ago

RemoteRemoteQuality AssuranceFull-time

About The Company

Hims & Hers is a leading health and wellness platform dedicated to transforming healthcare by prioritizing customer-centric solutions. Our mission is to help individuals feel great through the power of better health, making healthcare accessible, affordable, and personalized. We believe that health and wellness challenges should be normalized, and we strive to innovate and provide tailored solutions that deliver measurable results. As a publicly traded company on the NYSE under the ticker symbol "HIMS," we are committed to fostering a culture of inclusivity, ethics, and continuous improvement. Our approach emphasizes flexible and remote work arrangements, supporting a diverse and talented workforce. To learn more about our offerings and culture, visit hims.com/about and hims.com/how-it-works.

About The Role

The Quality Assurance Specialist at Hims & Hers plays a vital role in ensuring the integrity and compliance of our quality management systems. This position supports the Quality team by developing and maintaining data-driven performance metrics that monitor our compounding and fulfillment operations. The specialist is responsible for analyzing key quality indicators such as root cause analyses (RCAs), corrective and preventive actions (CAPAs), deviations, supplier quality, product releases, and environmental monitoring. Acting as a bridge between data insights and operational improvements, the QA Specialist helps drive safety, compliance, and efficiency across our processes. This role requires a detail-oriented individual with strong analytical skills who can interpret complex datasets, generate actionable insights, and support continuous improvement initiatives.

Qualifications

Bachelor's degree in Quality Assurance, Data Analytics, Engineering, Life Sciences, or a related field
Minimum of 3 years of experience in pharmaceutical, compounding, medical device, or regulated healthcare environments
Strong understanding of Quality Management Systems (QMS) and cGMP compliance standards
Proficiency in data analysis and visualization tools such as Excel, Power BI, Tableau, or similar platforms
Familiarity with USP, 21 CFR Part 211, and Good Documentation Practices (GDP)
Experience working with ERP and QMS software like NetSuite, MasterControl, TrackWise, or Veeva
Excellent analytical, organizational, and problem-solving skills
Strong communication and presentation abilities to convey complex data insights across departments

Responsibilities

Develop, track, and report on key quality performance metrics, including CAPA cycle times, audit findings, deviation trends, and complaint resolution rates
Aggregate and analyze quality data from multiple systems to identify trends, process gaps, and opportunities for improvement
Collaborate with QA leadership and Operations teams to implement corrective and preventive actions based on data insights and root cause analyses
Ensure KPI programs align with cGMP, BOF, USP, and other relevant standards to support inspection readiness and compliance
Design, maintain, and update dashboards and scorecards visualizing key quality metrics for leadership review and internal audits
Work cross-functionally to standardize data collection processes, streamline reporting workflows, and automate metrics tracking where feasible
Provide metric summaries and trend data to support internal, external, and regulatory audits
Support training initiatives to ensure teams understand quality KPIs, expectations, and continuous improvement targets

Benefits