Quality Assurance Specialist

Smartly Technologies is adding a Quality Assurance Specialist to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. This full-time, fully remote role is open to candidates throughout the United States.

About the role

As a Quality Assurance Specialist, you will check work against documented quality standards, identify defects, and support corrective action.

Responsibilities

• Review assigned work, records, or outputs connected to managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across managed IT and technical delivery.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities.
• Communicate findings clearly and objectively to the team responsible for correction.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Employment type: Full Time
Experience level: Associate

Pay

$67,000 - $75,000 per year