Quality Assurance Specialist

Draftomat is looking for a Quality Assurance Specialist to contribute to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration.

About the role

You will check work against documented quality standards, identify defects, and support corrective action while working with the teams responsible for this area. The role is full time and 100% remote, open to candidates throughout the United States.

Responsibilities

• Review assigned work, records, or outputs connected to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across customer scheduling and service operations.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities for the Draftomat team.
• Communicate findings clearly and objectively to the team responsible for correction while supporting customer scheduling and service operations.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Pay

$65,500 - $74,000 per year

Schedule

Full time, 100% remote