Quality Assurance Specialist

About the role

The Quality Assurance Specialist manages the day-to-day activities of the Quality Assurance Department. They monitor performance and quality control activities to ensure the accurate and timely completion of core contract administrative activities conducted by PBCA staff.

Responsibilities

• Possess outstanding knowledge of and not limited to HUD Regulations, Handbooks, Notice, ACC Requirements and Statement of Work, CGI Policy and Procedures and Compliance Requirements.
• Auditing of ACC IBPS Tasks.
• Management and Occupancy Review.
• Documenting Owner Civil Rights and Compliance.
• Processing Rental Adjustments, Owner Opt Out Notices and Contract Termination.
• Owner Opt Out and HAP Contract Termination: submit resident data to HUD.
• Life Threatening and Non-Life Threatening Health and Safety issues.
• Budgets, requisitions and revisions.
• Renewals of expiring HAP Contracts.
• PBCA Invoice Schedule and maintain Auditing Records, Off Site Review and Client Quality Review Responses.
• Development and Maintenance of Quality Control Plan and Quality Control Operation Manuals.
• Ensure Policy and Procedure Manuals are in Compliance with HUD Regulations, Handbooks, Notice, ACC, and CGI Policy.
• Participate in monthly, quarterly workshops and staff meetings to provide continual education of policy and procedure.
• Participate with HUD meetings as requested.
• Participate with weekly, monthly, quarterly local and state office meetings.
• Review HUD Policy Issues Log and update quality assurance protocols as required.
• Conduct Monthly Peer to Peer Quality Assurance Review.
• Prepare Monthly and Quarterly Compliance Assessment Reports based on Quality Assurance Analysis.
• Travel required (25% or less or subject to business need).

Requirements

To be successful in this role, must be self-directed requiring minimal supervisory support. Proactively stay abreast of HUD Regulations, Handbook, ACC requirements and CGI Policy and procedures. Perform assigned tasks timely and accurately. Communicate and share ideas clearly, concisely, and effectively. Work collaboratively with Client and HUD personnel along with CGI partners at all levels of the organization.

Qualifications

• To Be Successful In This Role Must be self directed requiring minimal supervisory support.
• Proactively stay abreast of HUD Regulations, Handbook, ACC requirements and CGI Policy and procedures.
• Perform assigned tasks timely and accurately.
• Communicate and share ideas clearly, concisely, and effectively.
• Work collaboratively with Client and HUD personnel along with CGI partners at all levels of the organization.

Skills

• Communication
• Detail-oriented
• Analytical Thinking
• Problem Solving
• Technical Writing