Quality Assurance Specialist

JOB SUMMARY

The QA Specialist communicates with multiple departments; operations, front desk, housekeeping, and reservations in organizing and executing critical day-to-day functions in luxury properties. The QA Specialist will help optimize quality control through accuracy, timeliness, and communications to best serve our guests, owners, and vendors. This is a fun and exciting position requiring knowledge of all aspects of hospitality operations for someone who enjoys working independently. This is the perfect role for a trustworthy person and good communicator who enjoys focusing on the details to enhance a guest or owner stay.

DUTIES AND RESPONSIBILITIES

• Strong understanding of computers and Microsoft Outlook, Word and Excel.
• Knowledge of or willing to learn reservations software, Salesforce and Breezeway programs.
• Owes the responsibility and coordination of property checks including pre-arrival and post-departure.
• Oversees daily inspections for quality control with housekeeping team.
• Oversees organization of linens, restocking inventory and distribution of consumables.
• Aids in preparing new properties.
• Becomes familiar with the inventory of all homes, components, and amenities.
• Understands and commits to the goals of Moving Mountains to provide the very best vacation experiences possible to our guests.

SUPERVISORY RESPONSIBILITIES

This job has no supervisor responsibilities.

QUALIFICATIONS AND EXPERIENCE

• High school diploma or general education degree (GED).
• 2 years or more property maintenance experience and/or training, or equivalent combination of education and experience.

DESIRABLE SKILLS AND EXPERIENCES

• General Knowledge: Property Management, attention to detail, customer service, multi-tasking, Computer skills.
• Company Culture: Ability to work within the MM team and adhere to our company code and culture.
• Flexibility: Demonstrates a willingness to assist in any role within the organization in times of need.
• Adaptability: Demonstrates a willingness and ability to change as new systems are implemented.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand and walk, talk and hear.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to utilize hand and finger dexterity.
• Continually required to utilize close, distance, color, peripheral, and depth vision.
• Continually exposed to wet and/or humid conditions (non-weather), extreme heat or cold (non-weather), icy & slippery surfaces, and outside weather conditions.
• Occasionally required to lift and/or move up to 100 pounds.

CERTIFICATES, LICENSES AND REGISTRATIONS

• Must have a valid driver’s license or CDL with a clean driving record and must maintain a clean driving record.

COMMUNICATION

• Must possess excellent customer service skills, communication and interpersonal skills.

DIVERSITY

• Ability to work with a diverse team and clientele.

ATTITUDE

• Personable and able to deal with variety of personality types.
• Positive attitude to solve problems.

WORK ETHIC

• Deadline driven, detail oriented and able to work autonomously but also as a team player.

TEAMWORK

• Ability to interact positively with supervisor, management, coworkers, owners and guests.

PAY

25-28 Hourly Wage