Quality Assurance Representative - Silver Lake

Principal Duties and Responsibilities

• Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase. Ensures that our newest Owner leaves with confidence in the purchase.
• Assists with contracts, processes and other functions in the office as needed or requested.
• Verifies all documents for accuracy; checks contracts for errors and omissions.
• Prepares all contract files for funding and scans files into Smart Search.
• Adheres to regulation and company policies/procedures concerning the Timeshare closing process.
• Handles misrepresentation concerns and client disputes and reports when necessary; reports escalated items to Upper Management as appropriate.
• Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations.
• Protects the company from misrepresentations.
• Maintains a low net cancellation rate while maintaining the integrity of Capital Vacations ownership.
• Handles cancellations by phone or walk-in; works to retain cancellations as owners, and if unsuccessful, completes necessary documents according to cancellation procedure.
• Completes administrative assignments in an orderly and timely fashion.
• Maintains a productive working environment.

Education, Essential Training / Certifications, and Experience

• A high school diploma/GED or one to three years of related experience and training; or equivalent combination of education and experience.
• Sales experience within the Timeshare industry
• Possess and maintain Notary credentials

Skills, Knowledge, and Abilities

• Sales experience
• Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)
• Maintain low Net Cancellation rate (14% and below)
• Customer service skills
• Written and oral communication skills
• Typing and basic computer skills
• Ability to multitask
• Ability to work independently
• Organization and time management skills
• Flexible schedule