Quality Assurance / Quality Control Technician

About the role

ACI was founded in 1989 with their corporate office located in Boston, MA and Herzog founded in 1969 with corporate offices located in St. Joseph, MO and Fort Worth, TX. Combined our companies provide FRA/FTA compliant transportation, equipment maintenance, dispatching, right-of-way maintenance, facility maintenance, and dispatching services for 20 distinct client properties. In addition to the Joint Venture being the upcoming operator/maintainer of the Hudson Bergen Light Rail, we currently jointly operate the Tren Urbano heavy rail service in San Juan, Puerto Rico and the CTDOT's Hartford intercity service in Connecticut.

Responsibilities

• Quality Audits and Inspections
  • Conduct internal audits of maintenance processes to ensure adherence to industry standards and company policies.
  • Perform visual and functional inspections on train components, tools, and maintenance activities.
  • Conduct incoming inspections on products received from vendors and update the certificate reports log.
  • Collaborate with team members to improve maintenance processes, ensuring quality objectives are met.
  • Maintain a good working knowledge of all the equipment and tools within the facility.
  • Conduct daily in-process quality audits on the maintenance floor.
  • Identify non-conformities, document the findings, and recommend corrective and preventive actions.
• Tools Calibration and Equipment Verification
  • Verify and calibrate maintenance tools and test equipment to ensure compliance with required specifications.
  • Maintain up-to-date calibration records and schedules, ensuring timely calibration.
• Non-Compliance Management and Corrective Actions
  • Investigate quality issues, deviations, and non-compliances, identifying root causes and recommending corrective measures.
  • Work closely with the maintenance teams to implement and verify corrective and preventive actions.
  • Track and report non-conformance trends to management for continuous improvement.
• Process and Compliance Monitoring
  • Ensure all maintenance employees follow approved procedures, the company quality standards, safety regulations, and industry best practices.
  • Support continuous improvement initiatives and contribute to the development of quality assurance procedures.
• Training and Documentation
  • Develop and maintain training materials and documentation related to quality and compliance.
  • Aid in training maintenance personnel on quality procedures, inspection techniques, and compliance requirements.
  • Ensure all quality records, audit reports and inspection logs are accurately documented and easily accessible.
• Other Responsibilities
  • Travel to other job sites as assigned to identify problems and suggest solutions.
  • Maintain good housekeeping and adhere to established quality and safety procedures.
  • Perform other quality duties as assigned by the Manager.
  • Familiarize yourself with and follow all policies, procedures, and work instructions, including but not limited to the Employee Handbook, Standard Operating Procedures, Original Equipment Manufacturer Manuals, and Safety Manual.
  • Raise awareness of individual contributions to have a positive impact on quality, safety, environmental, and product compliance policies and activities by reporting any quality issues, unsafe acts, or conditions to management.

Qualifications and Requirements

• Education: diploma or degree in Quality Assurance or a related technical field.
• Experience: Minimum 6 years of quality assurance, maintenance inspections, or a related role in transportation or industrial environments.
• Extended work experience may be substituted for educational credentials if appropriate.

Technical Skills

• Proficiency in inspection techniques, calibration processes, and audit procedures.
• Knowledge of ISO 9001, safety regulations, and maintenance quality standards.
• Ability to read and interpret technical manuals, electrical and mechanical schematics and compliance documentation are required.
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
• Knowledge of AutoCAD is valued but not mandatory.

Soft Skills

• Strong attention to detail and analytical skills.
• Excellent communication, documentation, and reporting abilities.
• Ability to work independently and collaboratively with the management and maintenance teams.

Language Skills

• Ability to speak, read and write English in a work setting.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write regulatory and departmental reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills

• Ability to work with mathematical concepts including but not limited to proficiency in adding, subtracting, multiplying, and dividing all units of measure.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to compute ratio, rates, percentages and able to draw and interpret graphs and tabular data sets.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.
• The noise level in the work environment is usually moderate.