Quality Assurance (QA) Director

Responsibilities

• Define, communicate, and provide oversight for all quality management activities, including quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project reviews, related outcomes and associated follow-up actions, including controls, monitoring, and proven practices.
• Develop contractual and quality assurance oversight systems and goals and implement specific objectives to ensure oversight systems are adequate and goals are realized, including evaluating the effectiveness of contract‑required programs, policies, systems, and processes.
• Develop strategies and solutions for quality functions within business development opportunities, including innovative, cost‑effective approaches for quality management that meet contractual and governmental requirements.
• Define strategies and processes to implement a comprehensive quality management discipline across multiple projects.
• Build a team responsible for quality management, including direct reports and staff in a matrix reporting relationship; evaluate the effectiveness of staff training and training plans.
• Continually monitor metrics and performance across multiple projects to improve performance as needed, including evaluating the accuracy of fiscal administration processes.
• Provide guidance and oversight to projects developing quality plans and methodologies to maintain robust quality management systems meeting all necessary compliance standards.
• Direct all compliance certifications and re‑certifications, including ISO 9001 quality management standards.
• Monitor the effectiveness of subcontractors and compliance with all contract requirements.
• Serve as a member of a collaborative management team and conduct regular management review meetings.
• Direct the design, development, and implementation of reports to continuously monitor and measure all aspects of quality performance for multiple functional areas and projects, including evaluating document control efficiency and accuracy.
• Participate in weekly and recurring client meetings to provide updates, address questions, discuss emerging concerns, and maintain strong alignment on quality priorities and expectations.
• Develop and present client‑facing performance content that translates results, trends, risks, and opportunities into clear insights and actionable recommendations.
• Lead deep‑dive analysis of quality and performance trends beyond surface‑level results to identify underlying drivers, patterns, and emerging risks.
• Translate findings into actionable insights that help clients and internal partners determine where targeted training, process improvements, communications, or other interventions may be needed.
• Actively engage in AI‑related initiatives and emerging technologies, staying informed on new capabilities and offerings, building knowledge of their potential application, and identifying opportunities to leverage AI to enhance overall program performance.
• Provide strategic quality leadership across multiple concurrent projects and initiatives representing the quality organization while partnering closely with the project management office and cross‑functional stakeholders.
• Effectively balance competing priorities, provide subject matter expertise, and anticipate risks and dependencies to ensure quality requirements, impacts, and deliverables are incorporated throughout project planning and execution.

Requirements

• Bachelor’s degree in a related field required.
• 10‑12 years of relevant professional experience.
• Bachelor’s degree or equivalent combination of education, technical training, or work experience considered in lieu of degree with 4 years of experience.
• Current Maximus CCO experience is highly preferred.
• Fully remote position; requires a home office.
• Home office requirements:
  • Reliable high‑speed internet service.
  • Minimum 25 Mbps download speed (50 Mbps for shared internet connectivity).
  • Minimum 5 Mbps upload speed.

Maximus employees who have completed the required minimum time in role per the Internal Transfer and Promotion Eligibility Policy are eligible to apply; exceptions are handled case‑by‑case. The time‑in‑position rule can be waived for CCO employees under specified circumstances (acting/limited‑service roles, inability to return to home base, etc.).

Benefits

• Health insurance coverage
• Life and disability