Quality Assurance Product Test Engineer Technician

Roles and Responsibilities

• Work with Engineering and Product Management to create Product Test Plans
• Execute and own product testing to ensure devices meet minimum performance standards
• Works closely with Utility Support and Client Satisfaction to help address and identify issues seen from Utility clients
• Define product testing strategy and development of forward-looking testing methods
• Translate product strategy into detailed testing requirements (Market Requirement Document / Product Requirement Document)
• Schedule beta and pilot testing programs with pre-production minimum performance criteria
• Identify areas for improvement to product line roadmaps based on interactions with client and support teams
• Scope and prioritize testing activities based on business and customer impact
• Collect, manage and maintain traceability of testing for all stakeholders across product releases
• Serve as an in-house expert for Utility products. Be the go-to person for all functional issues and questions
• Conduct technical product benchmarks and competitive analyses to feed marketing/sales activities
• Keep abreast of the goings-on in the industry
• Make creative recommendations to expand product base and vision

Knowledge and Skills

• Proven work experience in product testing, product manager, 5-7 years relatable experience
• Proven track record of managing all aspects of a successful product testing throughout its lifecycle
• Skilled at working effectively with cross-functional teams in a matrix organization
• Proven ability to develop product plans and effectively communicate recommendations to executive management
• Solid technical background with understanding and/or hands-on experience in software, hardware and web technologies
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Proven ability to influence cross-functional teams without formal authority
• Creative thinker with a vision
• Sound judgement and good business acumen
• Ability to quickly establish relationships with internal and external stakeholders
• Excellent client-facing communication skills
• Superb presentation skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Capacity to manage high stress situations

Physical Demands

• Frequent use of hands and fingers to handle, feel, or operate objects, tools or controls and reach with hands and arms
• Continually required to sit, stand, talk or hear
• Utilization of hands and finger dexterity
• Occasionally required to balance, bend, stoop or kneel
• Occasionally required to lift/push/carry items up to 25 pounds
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

Travel

• Up to 10%, depending on customer and company needs