Quality Assurance Manager - TS/SCI with Polygraph

Qualifications

Collaboration, Key Performance Indicators (KPI), Performance Measurement, Performance Metrics
Certifications: None
Experience: 6 + years of related experience
US Citizenship Required: Yes

Skills

None

Responsibilities

• Lead quality assurance activities across engineering, operations, and tech refresh services, ensuring alignment with program objectives, service levels, and performance standards
• Develop, monitor, and report on performance metrics, KPIs, and quality measures to identify gaps, assess trends, and drive continuous improvement
• Support enterprise planning, governance, and oversight activities, including audits, evaluations, program reviews, and compliance checks
• Cook up with leadership, project managers, and service owners to implement process improvements, strengthen documentation, and ensure quality throughout the service lifecycle
• Contribute to risk management, readiness assessments, and strategic reviews to support informed decision making and high-quality service delivery

What You'll Need to Succeed

• Education: Bachelor’s degree in an IT-related field, or 10+ years of relevant IT experience in lieu of a degree
• Clearance: Active TS/SCI clearance with Polygraph
• Experience: Performing quality assurance or quality management in largescale IT, engineering, or operations environments
• Ability to analyze performance metrics, evaluate trends, and identify improvement opportunities
• Strong understanding of ITIL, ITSM, or similar service management frameworks
• Experience supporting enterprise governance, compliance, risk management, or continuous improvement initiatives
• Excellent communication, coordination, and documentation skills, with the ability to collaborate effectively across diverse technical teams