Quality Assurance Manager - Food Safety

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce.

About the role

Ensure the food meets the standards set by regulatory health authorities and the company. The Quality Assurance Manager is responsible for the implementation, auditing, assessing, and training of food safety and quality management systems within the responsible Customer Service Center (CSC). This role involves the development, deployment, implementation, and ongoing execution of the food safety preventive controls program, including Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability & Recall Process, Allergen Programs, and associated records within the assigned facility.

Responsibilities

• Ensure compliance with regulatory requirements from the Food and Drug Administration (FDA), federal and local regulations, United States Department of Agriculture (USDA), customer specifications, and corporate food safety and quality standards. Take appropriate corrective actions when needed.
• Manage the food safety program and ensure FDA FSMA preventive controls are effective, with proper records maintained.
• Provide technical expertise in Hazard Analysis and Critical Control Points (HACCP), food safety, sensory, and quality evaluations.
• Conduct monthly assessments of the food safety program to ensure compliance.
• Perform routine microbiological testing as defined by the food safety program.
• Review and analyze weekly food safety documents, including HACCP logs.
• Use checklists to determine consistent fulfillment of the required food safety program.
• Support CSC leadership with inspection/audit readiness; coach CSC before, during, and after all external food safety, quality, and sanitation inspections/audits.
• Supervise pest control programs and contract services related to the food safety program.
• Conduct investigations regarding food safety matters and support CSC management in providing detailed information to customers.
• Perform and document periodic checks on products and services to ensure quality standards are met.
• Interface with functional areas (Operations, Production, Sales, and HR), the Regional Quality Team, and other quality managers to ensure sustainability of the food safety program.
• Establish and maintain effective working relationships with internal stakeholders, suppliers, customers, and regulatory authorities.
• Monitor and prepare reports for the food safety and quality management system.
• Insert monthly-required data into the company’s web-based portal.
• Collect and monitor all food safety and quality documents (e.g., environmental monitoring, sanitation verifications, chef table, portion control, equipment handling, ramp-on time, and safety performance).
• Keep manuals and documentation updated and implement new procedures and rules in a timely manner.
• Recruit, onboard, develop, coach, train, support, and evaluate the performance of Food Safety staff.
• Participate in and support company-sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, and Employee Safety Knowledge.

Requirements

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, or related fields.
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP) certification.
• Five or more years of experience in Food Safety roles, with a minimum of 2 years of management experience.
• Technical proficiency in food microbiology, food chemistry, food safety, and food regulations.
• Proven understanding of government regulations related to food processing, including FDA FSMA, Current Good Manufacturing Practices (cGMP), HACCP regulations, and USDA.
• Strong analytical and leadership skills.
• Excellent interpersonal and communication skills; ability to collaborate, inspire, manage, coach, and respect people.
• Strong verbal, written, and organizational skills with an aptitude for multitasking.
• Proficiency in computer skills, including the use of technology (scanners, tablets, printers, copiers) and Microsoft Office programs, as well as cloud-based systems.

Skills

• Excellent verbal and written communication skills, including professional communication in person, by phone, and through email.
• Ability to work in a fast-paced environment while interacting with staff at all levels, remaining positive, proactive, and resourceful.
• Demonstrates initiative and the ability to work efficiently and independently.
• High level of accuracy, attention to detail, and strong organizational skills.
• Ability to read and understand food safety and quality reports and take appropriate action.

Pay

$95,000.00 - $105,000.00 per year

Schedule

On-site