Quality Assurance Lab Technician - Morrow, GA

Position Summary

The Quality Assurance (QA) Lab Technician is responsible for maintaining rigorous quality assurance procedures and standard evaluation methods. This role ensures the ongoing integrity and high-quality standards of all TOTO products through systematic testing, data analysis, and cross-departmental collaboration.

Key Duties and Responsibilities

• Quality Inspection & Analysis: Conduct detailed product testing and competitive sample analysis; ensure results are documented and reported accurately and in a timely manner.
• Problem Solving & Root Cause: Investigate field returns, perform root cause analysis, and recommend effective corrective or preventive actions.
• Process Improvement: Develop, recommend, and update quality procedures and standard operating procedures (SOPs) based on inspection findings.
• Documentation & Reporting: Compile inspection results, conduct statistical data analysis, and issue detailed reports to stakeholders.
• Technical Support: Serve as a technical resource for internal departments, suppliers, and customers.
• Field Operations: Conduct site visits to suppliers and end-users to perform quality audits, inspections, and resolve product quality issues.
• Product Maintenance: Perform repairs on returned customer products as required.
• Training & Collaboration: Assist in the training and education of personnel regarding quality standards; maintain active communication with production staff, warehouse teams, management, and engineers.

Education and Experience Requirements

• Minimum Education: High School Diploma or equivalent.
• Preferred Education: Associate degree in a technical or scientific field.

Technical Skills

• Proficiency in Microsoft Office Suite (Word and Excel).
• Must be able to perform mathematical calculations and basic statistical analysis.

Communication

• Excellent interpersonal, verbal, and written communication skills with the ability to influence others positively and maintain professional standards.

Personal Attributes

• High level of detail-orientation, strong multi-tasking abilities, and the capacity to handle sensitive/confidential information.

Work Requirements

• Regional Residency: Must reside within the Atlanta, GA metro area.
• Hybrid Schedule: Ability to work a hybrid schedule (3 days in-office, 2 days remote), with flexibility to adjust based on business operational requirements.
• Professionalism: All employees are expected to provide the highest level of customer service and professional courtesy to every client and colleague.