Quality Assurance Executive

Job Summary

Techception is looking for a Quality Assurance Executive (QAE).

Responsibilities

• Monitor the inbound and outbound calls and emails responses.
• Achieve technical accuracy, customer service performance, and adherence to company policies and procedures.
• Research industry-related topics (combining online sources, interviews, and studies).
• Write clear marketing copy to promote our products/services.
• Proofread and edit blog posts before publication.
• Submit work to editors for input and approval.
• Cover coordination with marketing and design teams to illustrate articles.
• Conduct simple keyword research and apply SEO guidelines to increase web traffic.
• Write Quality Blogs based on the topics assigned.
• Identify gaps in our content and recommend new topics.
• Ensure all-around consistency (style, fonts, images, and tone).
• Update website content as needed.

Requirements

• 0.5-2 years Call Center Experience.
• A Bachelor’s Degree is a plus.
• Excellent verbal, written, and interpersonal communication skills.
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Must be a self-motivator and self-starter.
• Focus on quality and customer service.
• Exceptional listening and analytical skills.
• Solid time management skills.
• Creative ability & writing proficiency.
• Ability to multitask and successfully operate in a fast-paced, team environment.
• Must adapt well to change and successfully set and adjust priorities as needed.
• Must be proficient with Microsoft Office (intermediate Word, basic Excel).