Quality Assurance Coordinator (HomeCare-Brooklyn)

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we are proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day!

About Us

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.

Responsibilities

• Improve client experience through conducting patient outreach to assess patient satisfaction, hospitalization status, and assist with various care concerns.
• Conduct client retention efforts by speaking to the patient or their family member in assisting with any concerns or complaints and working with them to ensure they are satisfied with the resolution.
• Document and track patient incidents and complaints to resolve and communicate any concerns with payers and internal departments.
• Collect, analyze, and interpret data related to quality performance.
• Identify, assess, document, and resolve client complaints and grievances while detecting risks and mitigation plans.
• Maintain accurate and up-to-date logs of complaints, grievances, and incidents ensuring completion and comprehensive resolution.
• Conduct patient outreach to improve the client experience by assessing satisfaction, hospitalization status, and assisting patients with various complaints and concerns.
• Support departmental operations by assisting with special projects, administrative tasks, and operational duties as assigned by leadership, with responsibilities evolving based on organizational needs.
• Monitor and track specific quality control and assurance activities of in-office and field staff as directed by the QA supervisor.

Requirements

• 1-3 years' experience working with HIPAA regulations and properly handling and maintaining patient records with strong computer literacy skills, including proficiency in navigating electronic health record (EHR) systems.
• Strong client-facing and in-office communication skills.
• High School Diploma or equivalent required; with a minimum of two years of administrative experience in a healthcare setting.
• Strong working experience using Microsoft Office Suite, including Excel, Word, and Outlook.
• HHAeXchange experience preferred.

Qualifications

• Bilingual proficiency in English and Spanish is required.
• Must be very organized and detail-oriented to ensure accuracy in addressing client concerns and audit findings in a sensitive and effective manner.
• Must have high-level problem-solving skills.
• Strong interpersonal and communication skills to foster collaboration across departments.
• Must have the ability to prioritize work tasks to get things done effectively.

Benefits

• Comprehensive Health, Vision, and Dental Benefits.
• 401k Retirement plan + Employer Match.
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance.
• Generous paid time off and sick time.

Pay

$24 to $26 per hour

Schedule

Monday-Friday 9:00 AM-5:00 PM, onsite

Location: 1000 Gates Avenue 4th Fl, Brooklyn, NY 11221