Quality Assurance & Control Auditor

About the role

As a member of our US Quality Assurance Team, your primary responsibility will be to support the brand and compliance audit process to ensure that we are best in class, provide training and support in accident and incident investigations, all to help drive forward continuous improvement. You will be on the front line, ensuring our business continues to operate safely, responsibly and to our brand standards. This role reports to our US Senior QA Manager and requires travel as necessary across our US stores in New York City, Washington DC, Boston, Los Angeles, and more.

Responsibilities

• Independently run Quality Control and Quality Assurance audits across US stores to the highest standard.
• Coach and prepare store teams to consistently pass DOH inspections with top scores.
• Lead incident and accident investigations, identifying root causes and developing corrective action plans to prevent recurrence.
• Drive compliance with company policies, food safety, health & safety, and regulatory requirements to maintain consistently high operational standards.
• Provide coaching and field training to help drive continuous improvement.
• Support the development and implementation of business SOPs to foster operational excellence.
• Ensure all SOPs are up to date and easy to understand.
• Provide succinct and accurate reports on key KPIs.
• Support in the production of risk assessments and other key compliance documentation.
• Audit external Mystery Shopper scores regularly to ensure they are reliable and uphold our standards.

Requirements

• 2+ years of experience in hospitality/retail/consumer brand in undertaking audits and training.
• Familiarity with US food safety and health code frameworks (e.g. NYC DOHMH, Boston BPHC, DC Health) is a plus.
• Practical, organized, and strong written and verbal communication skills.
• “Get things done” mindset—willing to roll up your sleeves and get involved.
• Detail-oriented, with the ability to interpret data to provide clear and concise recommendations for improvement and a natural tenacity to drive change.
• Adaptable and flexible, comfortable working some evenings/weekends, and ready to travel to regional stores as needed.
• Team-first approach with a firm but fair mindset to engender change.
• Hunger to learn and develop the role as your own.
• Required to be based in New York or willing to relocate.

Benefits

• $80,000 - $100,000 annual salary (based on relevant experience, skills, qualifications, and location).
• Equity package.
• 15 days of paid annual leave (in addition to company-observed holidays and sick time).
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Exclusive access to our Regulars program—free coffee, matcha, and more.
• Regular social outings with the team.
• Free Blank Street swag.