Quality Assurance Auditor - Warehouse Operations

Responsibilities

• Process Auditing & Compliance
• Coverage of warehouse audit activities, highlighting exceptions and opportunities.
• Use flowcharting and other mapping techniques to record process steps and identify discrepancies.
• Research variations to processes and assist in establishing standard practices.
• Complete and maintain process audit paperwork and records.
• Monitor and track the effectiveness of corrective actions.
• Develop and update quality auditing procedures and checklists.
• Escalate risks or conflicts when appropriate.

Quality Control & Investigations

• Coordinate and perform quality checks/sortation, as well as product and location audits.
• Document and research quality control complaints received internally and externally.
• Identify and suggest process improvements.
• Work closely with associates, team leads, and supervisors during investigations.
• Gather and summarize supporting data from information systems and paper records to resolve issues.
• Back-up quality verification auditor as needed.
• Provide timely feedback to supervisors and leadership to ensure issues are resolved.
• Lead investigations.

Training & Process Improvement

• Deliver on the floor training and refreshers to associates regarding quality standards and processes.
• Participate in process improvement projects.

Team Collaboration & General Duties

• Works collaboratively with business partners at HDC, in Toronto, and in Montage.
• Supports Harlequin’s Guiding Behaviors when working with others.
• Supports 5S initiatives ensuring areas are clean and free from debris.
• Performs marginal tasks.

Qualifications

• High School diploma or GED required. Associates degree preferred with 2 years’ experience in Quality.
• Otherwise, at least 4 solid years in Quality.
• Experience working in a distribution and/or manufacturing environment.
• Proficiency with computers including MS Office & Outlook.
• Demonstrated solid communication and interpersonal skills.
• Strong listening and interpretation skills.
• Knowledge of Management Warehouse Systems (PkMS preferred) a plus.
• Ability to work under strong demands and multi-task in a fast-paced environment.
• Must be able to: Perform addition, subtraction, multiplication, division, decimals, fractions and English/Metric conversions.
• Perform product measurements and sizing calculations with available tools.
• Read and verify numbers, check data on a computer, audit data and perform number reconciliations.
• Identify when a problem occurs, gather associated details, alert others to problems and make recommendations for solutions.
• Problem-solve and apply logical reasoning to all phases of the position.
• Troubleshoot and identify and correct problems.
• Use sound judgement and decision-making skills.

Physical Demands

• Frequently required to stand, walk, hear, grasp, operate objects and controls, reach with hands and arms, use computer, use close and distant vision and adjust focus.
• Regularly required to stand, bend, work on a computer, crouch, and lift weights up to 35 lbs., push up to 100 lbs. on a cart.
• Occasionally required to sit.
• Must be comfortable working on the warehouse floor and moving between departments when needed.

Work Environment

• Frequently works in noise of moderate volume.
• Occasionally smells diesel fumes from dock trucks and propane from forklifts.
• May work in varying degrees of temperature.

Pay

$20-$22/hr. Salary will commensurate with experience. In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.