Quality Assurance Auditor | Thur-Sat

Job Summary

The Quality Assurance (QA) Auditor Technician plays a pivotal role in maintaining PCI Group’s commitment to excellence. This position is responsible for auditing, inspecting, and documenting the internal processes within the Inserting department. The primary objective is to ensure that all products meet stringent quality standards, and that customers receive flawless output with no variations, defects, or missing components. The role requires a keen eye for detail, a deep understanding of quality assurance principles, and the ability to work collaboratively across teams to drive continuous improvement.

General Duties/Responsibilities

• Perform audits and visual inspections to ensure printed and inserted materials meet quality and customer specifications.
• Review job tickets and verify materials, taglines, and sequence numbers for accuracy.
• Respond to machine quality lights for live divert checks and approve first pieces before full production.
• Stop production and document any quality defects such as blurry print, missing inserts, or damaged materials.
• Tag non-conforming products with red HOLD forms and notify appropriate personnel for segregation and review.
• Complete and follow up on Corrective Action Reports (CARS) and assist with internal and external audit readiness.
• Verify and record hand‑stuff and damage values accurately on QA sheets.
• Ensure all diverted packages are tracked and reported on Reconciliation Reports.
• Report quality issues, discrepancies, or procedural gaps to the Quality Assurance Manager or other management.
• Perform additional duties and responsibilities as directed by the Quality Assurance Manager.

Education/Experience

• High School Diploma or G.E.D.; a vocational or technical school diploma or certificate in a related field is preferred.
• Proficiency in reading and writing English, with the ability to communicate effectively both verbally and in writing.
• Required background in quality control or quality assurance.
• Advanced proficiency in MS Office, particularly Word, Excel, and Outlook.
• Experience with report writing and preparing professional correspondence.
• Strong computer skills, including navigation of production software, understanding workflow processes, and accurate interpretation of job tickets.

Physical Demands

• Frequent hearing and talking required.
• Must be able to stand and move for long hours.
• May be required to lift up to 40 lb.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

Thursday, Friday, Saturday, & Every Other Sunday – Thursday through Saturday 7:00 AM to 7:00 PM; Sundays depending on volume, 6 to 12‑hour shifts.

Classification: Overtime Eligible