Quality Assurance Associate

Main Purpose of the Quality Assurance Associate Role

Minimize monetary loss of defective merchandise by identifying the most effective defect recovery process for each item.

Major Responsibilities

• Minimize monetary loss of defective merchandise including apparel, shoes, accessories and beauty
• Identify the most effective defect recovery process for each item – RA, Restore, Sellable Defect, Other
• Identify defects by inspecting defective merchandise of apparel and non-apparel items
• Clearly communicate with vendors regarding defective and unacceptable merchandise
• Aggressively negotiate credit or replacement merchandise for defects with vendors
• Establish and maintain rapport with vendors through positive and consistent communications
• Assist in other areas in department as needed

Required Competencies

• High level of attention to detail and the ability to identify apparel and non–apparel flaws
• Hands-on approach at restoring merchandise quickly and efficiently
• Apparel construction and fabrication knowledge
• Strong communications, prioritizing, and organizational skills
• Ability to take ownership of assigned tasks and meet responsibilities without supervision
• Ability to work successfully with any personality type and be a team player
• Sense of urgency and ability to maintain performance quality under pressure

Minimum Qualifications

• Experience working in a QA/QC, Production or Warehouse environment required
• Computer literate in Excel, Word and Email required
• Proficient in English
• Technical fashion, garment construction or fabrication knowledge preferred

Physical Requirements

• Physically capable to stand and walk for entirety of shift

Work Environment

• While performing the duties of this job, the employee is occasionally exposed to extreme cold and extreme heat.
• The noise level in the work environment is usually moderate.