Quality Assurance Associate

About the role

Responsible for performing quality reviews to ensure that staff is updating insurance information accurately according to the client’s specifications for one of the following areas: Data Entry or Loss Drafts. Key elements are reviewed from the document image and compared to the update performed in IIM or Loss Drafts module and the client(s) servicing system.

Responsibilities

• Must have a clear understanding of all processes and various servicing platforms
• Must understand the client’s business rules
• Understanding of insurance documents and the lender placed process
• Understanding of the Loss Draft process
• Understanding of procedures to ensure information is updated accurately and production metrics are reached
• Compile and document discrepancies to be used for training and trend analysis
• Identify error trends within processes and report to leadership
• Attention to detail
• Ability to prioritize workflow and work in a fast-paced environment
• Works well in a team environment
• Perform additional duties as necessary

Competencies

• Planning/organizing: the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills: the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication: the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication: the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving: the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control: the individual demonstrates accuracy, thoroughness, and monitors own work to ensure quality.

Qualifications

• Required High School Diploma; or equivalent work experience helpful
• Strong organizational and analytical skills
• Proficient in Windows based environment – specifically Word, Excel, and Access
• Quality/Production must meet or exceed standards
• Attendance, professionalism and a positive attitude must be maintained
• Quality, insurance and claims experience helpful
• Mortgage servicing, customer service, data entry experience a plus

Physical Requirements

• Necessary on a regular basis: Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Sedentary work. Ability to sit at a desk 7-8 hours per day.
• Worker not substantially exposed to adverse environmental conditions.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.