Quality Assurance Analyst- National Products

Qualifications

• Associate’s degree or equivalent combination of education and experience
• Minimum of 2 years of relevant work experience
• Strong communication, organization, and analytical skills
• Financial services knowledge
• General understanding of banking compliance regulations
• Experience with Salesforce and SharePoint (preferred)

Principal Responsibilities

• Perform independent monthly reviews of complex regulatory or risk-based processes using internal and Partner systems for various programs managed by the National Products department.
• Conduct testing of Partner programs prior to launch; including product, system, user experience and documentation testing.
• Document findings from reviews and testing, assess risk levels, identify trends, and track and validate Partner resolution of findings.
• Interpret review requirements and identify exceptions along with their associated risk levels.
• Work with supervisor to document data request needs from said Partners and servicers and track for data fulfillment.
• Support the National Products Quality Assurance staff as back-up to the specialist on operational tasks, which may include answering minimal customer calls, inbox and misdirected mail management on a weekly rotational basis.

Compensation

Compensation Grade: Hourly Grade 4

About the Role

This position supports FBT’s National Products Partner programs through ongoing quality assurance reviews and user acceptance testing.