Quality Assurance Analyst III - Salesforce

Job Details

In this role, you will...

• Provide support for the Salesforce team by applying the principles and practices of software quality assurance throughout the software development life cycle.
• Analyze and validate business requirements for completeness and accuracy, and document business requirements and testing strategies.
• Execute defined strategies, test for data quality, test user interface functionality, and validate adherence to software or report requirement specifications.
• Partner with Developers, Business Analysts, Product Owners, and stakeholders during sprint planning, refinement, and UAT.
• Test new Salesforce Financial Services Cloud development, including custom objects, Flows, Lightning components, OmniStudio Scripts and Flexcards, and configuration changes.
• Develop and execute comprehensive test plans and test cases for enhancements, defects, and system changes.
• Perform functional, regression, integration, and end-to-end testing across multiple Salesforce environments.
• Validate complex business processes supporting financial services use cases.
• Support Salesforce release cycles, ensuring testing is completed and acceptance criteria are met prior to deployment.
• Identify, document, and track defects with clear reproduction steps and business impact.
• Partnership with Developers, Business Analysts, Product Owners, and stakeholders during sprint planning, refinement, and UAT.
• Assist with User Acceptance Testing, including test coordination, issue triage, and validation of fixes.
• Contribute to the creation and maintenance of QA standards, regression suites, and testing documentation.
• Create and run automated test suites and interpret the results.
• Build and run automated test suites and interpret the results.
• Construct Functional Requirement Specifications, Release Notes and How-To Guides for software and report releases.
• Validate Salesforce functionality and data flows to ensure compliance with internal controls, regulatory requirements, and audit standards applicable to financial services.
• Execute testing focused on data accuracy, completeness, and consistency, particularly for client, household, and financial data.
• Verify role-based access, permission sets, and data visibility to ensure sensitive information is accessible only to appropriate users.
• Test and validate auditability of system changes, including field history tracking, approvals, and traceability of updates.
• Partner with stakeholders to ensure testing coverage supports risk mitigation and compliance readiness ahead of releases and migrations.
• Support testing efforts related to Salesforce migrations, ensuring data integrity and reconciliation between legacy and target systems.
• Create and run regression tests.
• Provide customer support to business units for our library of web applications and reports.
• Participate in continuous improvement activities by identifying and analyzing the effectiveness and efficiency of existing processes and develop strategies for improvements.
• Mentor other team members.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications

• Bachelor’s degree in Information Systems, MIS, BIS, or related field; additional, applicable years of experience may be substituted for a bachelor’s degree.
• Minimum of five (5) years of Quality Assurance experience involving business reporting and web applications.
• Hands-on experience testing Salesforce, ideally within Financial Services Cloud or similarly complex, regulated environments.
• Experience with performing Functional testing, Smoke testing, Regression testing, Integration testing, Positive and Negative testing, System testing and End to End testing for Salesforce.
• Familiarity with testing Salesforce-specific features such as Flows, validation rules, permission sets, and profiles.
• Experience with API testing tools such as Postman and Rest Assured to develop manual and automated end to end test suites for APIs.
• Experience handling multiple projects simultaneously.
• Ability to effectively communicate with all levels of users and teammates both written and verbally.
• Experience with Git/GitHub and Maven to manage automation suite.
• Ability to analyze and interpret requirements and file layouts into test cases and automated scripts in accordance with approved test plans.
• Ability to work independently and as part of a team.
• Ability to perform unit, system, and performance testing.
• Ability to produce status reports and communicate status of projects on a regular basis.
• Ability to work with shifting deadlines in a fast-paced environment.
• Strong computer skills including Microsoft Office (Access, Excel, Word, & Outlook).
• Strong attention to detail, as well as strong written and verbal communication skills, especially when explaining defects and risk to both technical and non-technical audiences.

Preferred Qualifications

• Technical writing experience.
• Strong understanding of Agile/Scrum SDLC and QA best practices.
• Experience with Jira and TestFLO.
• Experience with Copado Essentials for CI/CD, and Copado Robotic Testing (CRT) Salesforce certifications (Admin, Platform App Builder, or related).
• Experience supporting large user bases (1,000+ users) or enterprise Salesforce orgs.
• Experience testing Salesforce integrations (APIs, middleware platforms such as MuleSoft).