Quality Assurance Analyst

Responsibilities

• Develop Software Requirements Specification (SRS) documents to support functional requirements affecting Mail.dat and Mail.XML technical file specifications.
• Manage, update, and maintain all currently supported technical specifications and guides, and develop new specifications and guides as necessary to support new or revised functionality across systems.
• Support Customer Acceptance Testing (CAT) by reviewing Technical Requirements Documents (TRDs), developing and updating test scripts, performing customer acceptance testing, and conducting production validation through smoke and functional testing.
• Document testing outcomes and provide supporting test artifacts, Technical Lifecycle Support Cycle (TLSC) documentation, and Requirements Traceability Matrices (RTMs).
• Provide subject-matter expertise and participate in mail-industry meetings and forums, including Mailer Technical Advisory Committee (MTAC) workgroups, task groups, and user groups.
• Develop performance metrics to track and report the status of Customer Acceptance Testing.
• Develop automated test scripts.
• Develop training materials, Standard Operating Procedures (SOPs), and guides related to impacted CPPP applications.
• Perform other related duties as assigned.

Requirements

• Minimum of 5-7 years of experience; experience in technology or software development is preferred.
• Experience eliciting and documenting business processes and requirements.
• Experience creating manual and automated test scripts, performing Customer Acceptance Testing or User Acceptance Testing, documenting test results, and providing test artifacts.
• Experience performing production validation through smoke, regression, and functional testing, documenting test results, and providing test artifacts.
• Experience working with data files and formats such as CSV, XML, and JSON, and with relational databases.
• Experience with Microsoft 365 tools, including Excel, Word, Project, Visio, Access, and Workflow.
• Experience with API testing using Postman, SoapUI, or similar tools.
• Experience with software test management using Agile and/or Waterfall methodologies.
• Experience using automation tools.
• Must be able to obtain and maintain a Public Trust and successfully pass a thorough Government background screening process requiring detailed forms and fingerprinting.

Preferred Qualifications

• Hands-on knowledge of a scripting language such as SQL, Java, or Python.
• Software testing certification.
• Experience with Mail.dat and Mail.XML specifications is highly desired but not required; these specifications are fundamental to the electronic exchange of mailing information.
• Demonstrated experience with an automation testing tool that uses Artificial Intelligence (AI) or similar technology.